VIP Coordinator
Resume:
Lynn M. Conley
Pleasantville, NJ 08232
Cell: 609-***-****
*****.******@*****.***
Administrative Assistant/ Office Coordinator
Profile
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Key Skills
Office Skills: Office Management
Records Management
Database Administration
Spreadsheets/Reports
Event Management
Calendaring
Written Correspondence
Executive Support
Travel Coordination
Computer Skills: MS Word
MS Excel
AS400 MS Outlook
MS Access
MS Publisher
Windows
Experience
Resorts Casino Player Development Coordinator
April 2004 - February 2009
Reason for leaving – Lay Off
Handled multifaceted clerical tasks (e.g., data entry, filing, records management) as the assistant to nine Casino Marketing Executives. Coordinated hotel, restaurant, show and travel arrangements for VIP guests. Input all reservations into AS400 system, maintained database and ensured the delivery of premium service to guests. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.
Highlights:
Communicated effectively with multiple departments to ensure guest satisfaction. Established strong relationships to gain support and effectively achieve results.
Departmental United Way Recruiter
Entrusted to manage office in the Executives absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official company correspondence.
Prepared monthly work schedule for department Executives
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
GEM Casino Travel Marketing Assistant
February 2004 - April 2004
Reason for leaving – No benefits
Answered multi-line incoming telephone calls from guests requesting accommodations at the numerous casino properties that the company was contracted to. Once reservations were booked, confirmations were typed and mailed to customers. Telemarketing, answering customer complaints and concerns to ensure repeat business.
Caesars World Marketing Marketing Assistant/Branch Office
August 2001 - February 2003
Reason for leaving – Office closed
Acted as a liaison for customers and the various casinos that were owned and operated by the now defunct Caesars World Marketing. Responsibilities included answering incoming calls, telemarketing to new and established customers, opening new credit lines. Hosting customers at the Atlantic City properties and different venues in the MD/DC/VA areas that we were responsible for.
Bally’s Atlantic City Player Development Coordinator
1997 – 2001
Reason for leaving - Promotion
Provide marketing and administrative support for two VP’s and five Casino Executives. Greet, intake, and entertain high end VIP clients and their families. Records all information into casino data base regarding room, restaurant, and show reservations for high end guest. Manage direct mail marketing and prepare reports for market analysis. Complete weekly payroll analysis. Coordinate transportation and responsible for pickup and drop off points for high end clients. High volume phone handling from both internal and external contacts. Provide outstanding customer service skills to both internal and external contacts. Helped coordinate Special Events.
Trump Plaza Hotel and Casino VIP Coordinator, Exec. Secretary
VIP Services Supervisor
1984 - 1997
While employed at Trump Plaza for thirteen years, I held numerous positions. I started as a hotel reservations agent, promoted to VIP Services Coordinator, promoted to Executive Secretary to the Sr. V.P. of Player Development, with my last position being a Supervisor in VIP Services. Booked hotel rooms, transportation, dinner and show reservations for casino
rated players. Answered incoming telephone calls. Input data into casino computer system. Oversaw the entire marketing department in the absence of the Sr. Vice President.
Please note 2009 – present
Volunteer work in a local nursing home and a senior citizens building, as well as a local homeless shelter. In addition, I was attending an on line school of higher education to obtain a day care owner operator certification. I am currently in the process of becoming a state licensed insurance producer.
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