Lynn M. Conley

*** *. ***** ******

Pleasantville, NJ 08232

Cell: 609-***-****

kmscbb@r.postjobfree.com

Administrative Assistant/ Office Coordinator

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Key Skills

Office Skills: Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Written Correspondence

Executive Support

Travel Coordination

Computer Skills: MS Word

MS Excel

AS400 MS Outlook

MS Access

MS Publisher

Windows

Experience

Resorts Casino Player Development Coordinator

April 2004 - February 2009

Reason for leaving – Lay Off

Handled multifaceted clerical tasks (e.g., data entry, filing, records management) as the assistant to nine Casino Marketing Executives. Coordinated hotel, restaurant, show and travel arrangements for VIP guests. Input all reservations into AS400 system, maintained database and ensured the delivery of premium service to guests. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Highlights:

Communicated effectively with multiple departments to ensure guest satisfaction. Established strong relationships to gain support and effectively achieve results.

Departmental United Way Recruiter

Entrusted to manage office in the Executives absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official company correspondence.

Prepared monthly work schedule for department Executives

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

GEM Casino Travel Marketing Assistant

February 2004 - April 2004

Reason for leaving – No benefits

Answered multi-line incoming telephone calls from guests requesting accommodations at the numerous casino properties that the company was contracted to. Once reservations were booked, confirmations were typed and mailed to customers. Telemarketing, answering customer complaints and concerns to ensure repeat business.

Caesars World Marketing Marketing Assistant/Branch Office

August 2001 - February 2003

Reason for leaving – Office closed

Acted as a liaison for customers and the various casinos that were owned and operated by the now defunct Caesars World Marketing. Responsibilities included answering incoming calls, telemarketing to new and established customers, opening new credit lines. Hosting customers at the Atlantic City properties and different venues in the MD/DC/VA areas that we were responsible for.

Bally’s Atlantic City Player Development Coordinator

1997 – 2001

Reason for leaving - Promotion

Provide marketing and administrative support for two VP’s and five Casino Executives. Greet, intake, and entertain high end VIP clients and their families. Records all information into casino data base regarding room, restaurant, and show reservations for high end guest. Manage direct mail marketing and prepare reports for market analysis. Complete weekly payroll analysis. Coordinate transportation and responsible for pickup and drop off points for high end clients. High volume phone handling from both internal and external contacts. Provide outstanding customer service skills to both internal and external contacts. Helped coordinate Special Events.

Trump Plaza Hotel and Casino VIP Coordinator, Exec. Secretary

VIP Services Supervisor

1984 - 1997

While employed at Trump Plaza for thirteen years, I held numerous positions. I started as a hotel reservations agent, promoted to VIP Services Coordinator, promoted to Executive Secretary to the Sr. V.P. of Player Development, with my last position being a Supervisor in VIP Services. Booked hotel rooms, transportation, dinner and show reservations for casino

rated players. Answered incoming telephone calls. Input data into casino computer system. Oversaw the entire marketing department in the absence of the Sr. Vice President.

Please note 2009 – present

Volunteer work in a local nursing home and a senior citizens building, as well as a local homeless shelter. In addition, I was attending an on line school of higher education to obtain a day care owner operator certification. I am currently in the process of becoming a state licensed insurance producer.

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