Customer Service Quality Assurance

MARCUS WHITE

*** ******* **** #**** *********, MS 39157 601-***-**** **********@*******.***

Actively seeking a key role with an organization in need of a qualified individual with success in demonstrating management skills that enhance productivity, improve operations, drive sustained business performance,

and maximize revenue potential

Dynamic, success-driven and self-motivated professional with demonstrated ability to generate operations through strategic operations planning; project management, and driving productivity. Extensive background in production operational practices, including painting and refinishing, frame straightening, suspension and alignment, and wheel replacement and balancing. Innovative leader with strong capability to direct a wide range of technical, mechanical, and maintenance initiatives. Consistently recognized by colleagues for exceptional talents in analysis and problem resolution in fast-paced environments. Superb communication, interpersonal, leadership and project management skills; excels in challenging environments. Direct success utilizing various computer programs, including Microsoft Office (Word, Excel, PowerPoint), Microsoft Works, Spreadsheets, and a range of Internet applications

Areas of Key Strengths:

Project Management Organizational Management Team Leadership/Motivations

Repair & Maintenance Quality Assurance Customer Service

Strategic Planning Occupational Safety Training & Development

EDUCATION

(MBA)/Technology Management GPA (3.6) UNIVERSITY OF PHOENIX Phoenix, AZ 2011

(BSM) GPA (3.6) UNIVERSITY OF PHOENIX Phoenix, AZ 2009

Collision Repair Technology GPA (3.0) HINDS COMMUNITY COLLEGE Raymond, MS 2001

PROFESSIONAL EXPERIENCE

Nissan Production Way Office Technician

NISSAN NORTH AMERICA Canton, MS 2012-Present

Improving profitability and competitiveness within the company

Auditing supervisors and technicians to ensure processes are performed correctly

Production Technician

NISSAN NORTH AMERICA Canton, MS

Collaborating with team members across departments, maintaining high-levels of quality control 2003-2012

Serving in a wide range of production plant roles, delivering exceptional performance and supporting operational productivity

Casual Worker (Mail Service Center)

UNITED STATES POSTAL SERVICE Grenada, MS 2003-2003

Sorting mail

Loading and Unloading trucks

Skills

Microsoft Word PowerPoint Excel Leadership

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