Customer Service
Resume:
Pauline Jozwick
Bourbonnais, IL 60914
*********@*******.***
Education
Herscher High School Herscher, IL
High School Diploma 2004 June, 2
Objective
Looking for a new future with your company that will install leadership and strong character to help me in life.
Skills
Computers, PowerPoint, some Excel, Internet, WordPad, Outlook, Microsoft Word, Identifying hazardous placards
Experience
2010-2012 BNSF Railroad- Remprex LLC Elwood, IL
Lead AGS Technician
Oversee daily operations
Ingate/Outgate empty semi trailers
Work in all weather conditions
Work on computers
Problem solve any issues
Interact and assist the truck drivers on a daily basis
Help maintain the Automated Gate System (AGS)
Made sure that employees followed the daily Safety rules and had proper PPE on at all times
Assist dispatchers with any issues over the phone
Experience with headsets
File paper work
Create monthly news letters
Create monthly reports
Acquired a PERC Card
Answer phones
Experience with fax machines and scanners
Enter data into the computer
2008- BNSF Railroad- TTS Terminals Elwood, IL 2010 AGS Technician
Work on computers
Experience with head sets
Help maintain the Automated Gate System (AGS)
Inspect the containers that come in the yard for damage and whether the seal is in the correct place
Interact and assist the truck drivers on a daily basis
Assist dispatchers with issues over the phone
Register semi drivers with their drivers license and scan fingerprints
File paper work
Work in all weather conditions
2007-2008 BNSF Railroad- TTS Terminals Elwood, IL
Chassis Team Member
Inventory on all the chassis that enter the yard
Drive a company vehicle
Worked outside in all weather conditions on foot and entered the locations of all chassis in the racks into a hand held computer
Help drivers with locations if asked
Work in all weather conditions
2007-2007 BNSF Railroad- TTS Terminals Elwood, IL
Yard Checker
Inventory of all the containers that enter the yard
Informing truckers where to go along with locations if asked
Drove a company vehicle
Putting the correct information of containers into the computer of the company truck
2005-2007 IHOP Bradley, IL
Waitress/ Hostess
Take food and drink orders
Before the food goes out to the customers, make sure the food order is correct
Made sure the customers are happy and satisfied
Clean all assigned food and drink preparation areas
Refill condiments on the restaurant tables
Prepared extra rolled silverware sets.
Worked at the cash register
Counted the cash drawer before/after each shift for accuracy
Greet and seat customers to the correct seating area
2004-2005 Sgt. Peppers Bar and Grill Kempton IL
Waitress/Host
Take correct food and drink orders
Roll extra sets of silverware
Serve food to customers
Supply any condiments needed for satisfaction
Cleaned all food and drink preparation areas
Marry condiments
Reset all tables with new table cloths and silverware sets
Worked the register
Made sure currency in the drawer was correct before and after each shift
Greet and seat the customers to their desired table
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