Customer Service Manager

CHRISTOPHER L. LUNA

***** ******** **. ******, ***** 75229 T#214-***-**** Email – *********@*****.***

OBJECTIVE

To obtain a position that will best utilize all skills developed through extensive business experience in Customer Service and Project Management on a Full Time Basis.

SUMMARY

Over 17 years of Dispatching, Customer Service, Technical Support, Bookkeeping, Marketing, Project and Office Management experience in Construction, Technical Support, and Retail related business services and Industries.

Expertise knowledge regarding PC compatible hardware and WordPerfect, Windows 95/98/00/XP 03/Vista Ultimate/7, Microsoft Office, Word, Power Point, Outlook, ACT 4.0, Mail Order Manager, QuickBooks Pro, AdvantEdge, QuickTel, Outlaw, Link Point Central and Access.

Versatile and effective team player with experience in management of several mid-size to large group projects - construction and retail.

EXPERIENCE

Managed day to day operations in central office with several satellite offices nationwide

Established and managed customer service procedures, telemarketing team projects and marketing team projects

Organized and oversaw all database entries and maintenance for several different departments

Negotiated and collected all monies from several large business services contracts & for day-to-day payday loan collections divisions

Administered and implemented all human resources polices including OSHA safety rules and all policies and procedures

Built a broad base of experience in bookkeeping for a range of departments including pavement, mechanical, janitorial, general construction, electrical, plumbing and landscaping

Extensive experience preparing payroll for up to 30 employees on a bi-weekly basis; computed, prepared, paid and foiled all federal and state tax returns

Generated leads for several businesses through implementing inside and outside sales force program

Developed a network of referral sources, including major corporation C.E.O.s and numerous public amenity coordinators and inspectors

Bilingual in English and Spanish – Intermediate

WORK HISTORY

Telvista, Inc. 2009-2010 Dallas, Tx.

Tier 2 Technical Support Agent

Time Warner Cable 2007-2008 Las Colinas, Tx

Billing & Repair CSR

Sanchez Power Pressure Services 2006 Richardson, Tx

Intern to Owner

Cottonwood Financial LTD. 2004-2005 Las Colinas, Tx..

Collector

Ringside, Inc. 2003 - 2004 Lenexa, KS.

Customer Service Representative

H&W Cleaning Systems, Inc. 1994-2009 Dallas, Tx.

Office Manager/Project Coordinator

EDUCATION

University of Phoenix

Student 2010 – Present

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