TAVIA R PATTERSON PHONE: 504-***-**** Home

*** ****** ***** 504-***-**** Cell

Waggaman, LA 70094 E-MAIL: kld7cb@r.postjobfree.com

OBJECTIVE:

A senior HR management position that focuses on exceptional human resource services and provides an opportunity for human resource strategic planning to optimize company goals. Become a productive and contributing team player.

WORK EXPERIENCE

2011 – 2012 TULANE UNIVERSITY, NEW ORLEANS, LA

Benefits Specialist

Provide support to former plan participants

Prepare pension benefit correspondences

Read and understand plan documents, amendments, etc

Research and gather employee information

Support benefits calculations

Research, respond to and resolve team member inquiries regarding benefits issues in a timely manner.

Coordinate, assist and ensure compliance in the administration of the Hospital-sponsored COBRA

Maintain monthly lists of present, new and former pension plan participants for all pertinent data

Process and submit data and documents to the appropriate officer and actuary for retirement

Initiate the commencement of retirement pension benefits

Maintain files of retirees, retiree benefit data and forms

Submit information to actuary for actuarial validation of retirement benefit plan

2005 – 2011 EAST JEFFERSON GENERAL HOSPITAL, METAIRIE, LA

HR Benefits Specialist

Benefits Representative

Developed RFQ scoring grid and actively involved in selection process for the hospital’s Pension Auditor.

Developed questionnaire and requirements necessary for Pension Auditor selection.

Efficiently assists with the administration of benefit plans and programs including determination of TM eligibility, maintenance of TM information in PeopleSoft and appropriate coordination of data with vendors.

Serves as primary liaison contact for plan vendors, TPA and team members for benefit plan interpretation, questions and issues.

Research, respond to and resolve team member inquiries regarding benefits issues in a timely manner.

Coordinates, assists and ensures compliance in the administration of the Hospital-sponsored COBRA, flexible spending accounts and HIPAA programs to meet all Federal, State and Local requirements.

Ensures compliance with government regulations, keeps current on standard practices, legal benefit requirements and relevant IRS Codes. Participates in continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Assists Benefits Supervisor with the communication of benefit plans and make recommendations for improvements.

Assists Benefits Supervisor with the administration, identification and implementation of plan design options, which may have cost containment features, enhancements and/or additions to the current benefit plans and programs.

Develops and implements all team member benefits education activities, communication materials for open enrollment and new hire orientation.

Performs clerical duties to help support benefits area as it relates to new hire packets.

Conducts Team Member benefit orientations of the Hospital-sponsored benefits. Coordinates annual open enrollment process, health fairs and annual benefit statements.

Maintains monthly lists of present, new and former pension plan participants for all pertinent data.

Processes and submits data and documents to the appropriate committee, trustee and actuary for retirement.

Initiates the commencement of retirement pension benefits.

Maintains files of retirees, retiree benefit data and forms

Submits information to actuary for actuarial validation of retirement benefit plan.

Reviews plan documents and hospital intranet for accuracy. On-going maintenance of HR/benefits tab on Team Talk, intranet site.

Conducts regular audits to ensure accuracy and completeness HR data.

Performs information system daily event maintenance according to Team Member needs.

Serves as secretary for a specific benefits committee or adhoc committee.

Performs special projects and other tasks as assigned.

1996 – 2005 ENTERGY SERVICES, INC. NEW ORLEANS, LA

HR Generalist

Assist internal and external customers with wide variety of human resources needs

Working knowledge of system policies and procedures

Budget Coordinator for HRSC and HRTMD departments

Manage/Process death claims for active employees, retirees and dependents

Manage/Process all Family Status Changes, resulting in benefits changes

Manage/Process the company Educational Reimbursement process

Manage Pension Changes for system employees

Administration of Personal Data Changes linked to Aetna, T. Rowe Price and PriceWaterhouse Cooper

Track Aetna billing invoices for proper addressing

Secretary III

Provided secretarial and administrative support to Manager, Customer Service Center, Managerial Staff, Jurisdictional Presidents and internal and external customers.

Managed Managers calendar, scheduled travel /meeting arrangements, and departmental meetings.

Categorized and managed incoming correspondences and prepared documents, spreadsheets and inter-office correspondences for Manager’s signature.

Managed the administrative affairs of the department, including budget preparation, trackings and reporting.

Handled confidential information and stressful situations

Input ESTER time for CSC department

Paid invoices through PEARL system

Processed EARL transactions for staff

Certified EEI Test Administrator

Managed Corporate American Express account

Organized and provided logistical support during emergency situations

Team representative for company picnic for 3 years

Handled complex situations with internal and external customers in manager’s absence

Worked with logistics team during extended emergency situations

Celebration in the Oaks volunteer for 3 years

Outbound Courtesy Agent

Called customers as a courtesy to remind them of/or extend payment, if eligible

Evaluated customer accounts to determine other pay options

Input customer information into various databases and follow up work

Account Manager

Reviewed and evaluated all customer accounts, relating to utility billing

Tracked broken agreements of non-pay customers

Acted as First line manager over credit specialists to handle more complex customer issues/concerns

Explained applicable codes, policies and procedures

Made appropriate bill adjustments and/or refunds

Completed positive identification

Settled and collected bad debts

Credit Specialist

Received calls concerning all reconnects and quotes

Evaluated account history and determined eligibility based on customer records

Offered extensions or other payment arrangements within company standard guidelines

Customer Service Representative

Received and evaluated calls, and if possible resolved customer problems through computer assisted dispatch system

1989 – 1995 MAJESTIC MORTUARY SERVICES, INC. NEW ORLEANS, LA

Assistant Manager/Account Assistant

Serviced radio/print accounts

Analyzed client sales/profits

Bookkeeping, handled financial accounts

Completed paperwork for production/procedures

Collected competitive prices and services

Maintained account books and banking services

Administrative Assistant

Handled confidential and sensitive matters with a high degree of professionalism

Conducted annual sessions regarding company, state and national policies and procedures

Secured and filed legal documents

Processed numerous insurance claims

General office and payroll accounting

Weekly billing and company banking

EDUCATION

3/10 – UNIVERSITY OF PHOENIX, METAIRIE, LA

B.S. in Business with a Concentration in Management, 3.24 GPA

1986 – 1988 DELGADO COMMUNITY COLLEGE, NEW ORLEANS, LA

A.S. in Funeral Service Education, 1988

Franklin Covey Time Management Training

Dale Carnegie Training High Impact Presentation

DISC Analysis Selection Tool (Behavioral Analysis recruitment tool)

CERTIFICATIONS/HONORS

East Jefferson General Hospital Team Member of the Month Nominee

LEAN Training Certification

Greater New Orleans Society of Healthcare Human Resources Administration (GNOSHHRA), Website/Newsletter/Education Chairperson, 3 years

COMPUTER SKILLS

Proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook, WordPerfect, Ccmail, PEARL, EARL, HRMR, IEX Scheduling System, HRAR, PeopleSoft HRIS, PeopleSoft Financials 7.5 TCM, CAW, ERMA, CIS, AIS, CIR and Team One processes

Position Manager, e-Learning software including OutStart Evolution Learning Management System, OutStart Studio Learning Content Management

System, and OutStart SoftSim

SPECIAL SKILLS

Strong organizational and detail-oriented skills

Effectively handle multiple tasks simultaneously

Strong decision making ability

Demonstrated ability to acquire and apply knowledge rapidly

Independent; work with minimal supervision and contribute to a team

Customer service and Human Resource experience

Excellent written and oral communication skills

Ability to handle complex situations

Ability to handle and retain confidential information

Excellent interpersonal skills, with positive attitude

Ability to interface with all levels of management

Ability to work effectively as a team player

Sales experience

REFERENCES

Available upon request

Contact this candidate