Customer Service Technical Support

Nina S. Bonner

P.O. Box ****

Ferriday, LA *****

*** – 341 - 8955

**********@*****.***

EXPERIENCE:

January 2008 – January 2012

Broadband Services

(Technical Support)

Cartersville, GA

Handled 3rd party technical support calls, thru a private firm, for numerous internet providers. Resolved the customers inability to connect to the web. Ensured hardware, software and correct components are correctly installed. Used computer applications, in a windows based environment, to monitor customers online connection with their providers server. Confirmed successful connections, created email accounts, reset passwords, resolved speed conflicts, assisted with voice over ip systems, routers, switches, hubs, wifi wep keys, fiber optics via cat 5 only, broadband cable modems, lan, firewalls , personal webspaces, etc. Referred callers to point of contact, as applicable.

February 2003 - December 2007

Mobile INC

(Account Manager)

Chattanooga, TN

Worked as a manger in a retail establishment, providing customer service, technical support, sales, order management, stock, replenishment, retention, refunds, account authorizations, billing adjustments/credits, cash register, balancing, bank deposits, store key holder, maintained store appearance with general cleaning duties, answered phone lines, handled escalated customers. First level of contact for employee’s. Handled employee scheduling, held daily employee meetings to encourage employees as well as inform them of assignments, stats and/or any additional tasks/goals for assigned day/week/month. Assisted with interviews and final selection in hiring process.

May 2000 - January 2003

Cartersville after hours Clinic

(Front office Support Rep)

Cartersville, GA

Handled all office duties such as fax, copier, printer, emails, filed patient medical records, as well as, checking in/out patients, new patient registration, information updates, insurance verification, payment collection/processing, answered incoming calls, appointment reminders, scheduled/re-scheduled appointments.

EDUCATION:

Penn Foster Career School High School Diploma April 2000

Chattanooga State College Computer Information System Tech May 2007

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