Customer Service Manager
Resume:
Samuel A. Griffith
************@*****.***
* ***** ** ********** ** restaurant management dealing with customer service and front of the house business aspects. Main responsibilities always included an in depth knowledge of how the supply and labor needs of the company would be met, with emphasis on the supply chain. Customer Service is a specialty.
Employment History:
1.
06/11-Present
Restaurant Manager
Chepe's Mexican Grill 5 locations around North Metro Atlanta
Duties include training of all managers and team leads coming in to our small business. Direct hiring, training, and coaching of all food service personnel. Learning about and resolving all customer complaints including but not limited to food quality and quality of service. Supervising the operation of the bar, minimizing legal liability and also controllable costs. Working with the kitchen staff with frequent checks to ensure the highest quality and consistent product. Enforcing all health code practices including general cleanliness, food safety, and regular maintenance of the Front of House and Back of House. Complying with all Health and safety regulations as required by local and state codes. Weekly duties also include all scheduling and food orders, and estimation of all food and beverage costs, as well as performing all other duties assigned by the ownership.
2.
02/10 - 06/11
Restaurant Manager
Courtyard by Marriott Alpharetta, GA
Duties include providing a safe cooking area. Maintaining good customer relations through the food service section of the hotel. Forecasting food and labor needs using MICROS computer system with emphasis on cost accounting and profit maximization. Ordering all supplies via internet ordering systems and stocking them with FIFO system. Scheduling and payroll through Blue Cube Workforce management. Helping out with all other aspects of top end customer service. Also, training new classes of General, Assistant, and Operations Managers how to run a restaurant that is low cost, efficient, and safe. Classes include in depth training of all computer systems used in the restaurant with emphasis on Blue Cube Workforce Management Program and all aspects of the MICROS system.
4.
5/08 - 08/09
Operations Manager
Quiznos Subs, Co. (Individually owned operation) Doraville, GA.
Duties include the supervision of the shift on duty. Payroll, Stocking, Ordering, and Scheduling using basic MS Office programs . Training all incoming staff on the proper use of a FIFO system as well as training them in all aspects of customer service. Accounting for total expenses using MS Office, and reporting them to Quiznos Corporate Office.
5.
01/03 - 08/07
Quality Control Manager
J. Alexanders Restaurant Cordova, TN
Duties include foremost customer service and providing a quality product. Forecasting the food and labor needs of the restaurant using Optimum Control software. Ordering all food using a basic Optimum Control forecasting tool. Scheduling according to forecasts established through Optimum Control Labor Pro. Hiring new personnel. Liaison between the general manager and hourly workers if there was any dispute. Completing summary Cost Control and Quality Control Audits for J. Alexander's Corporate Office.
6.
05/05 - 08/07 (Summers)
Heavy Machine Operator/ Surveyor
D and M Enterprises - Bartlett, TN
Duties include the supervision of a survey crew for completion of all survey and construction layout tasks assigned. Experiences included layout of multiple high schools and college campus structures, parking garages, hospitals and other commercial and manufacturing structures and infrastructures. Surveys and first order work for the design and installation of government structures were also part of the tasks under my supervision. Programming of Trimble Total Station and Data Collectors for each job site. If needed, I also ran heavy equipment such as a dozer and track hoe.
Education:
Rhodes College
Memphis Tennessee
3.5 years complete
3.6 GPA Business Administration. Fluent in Spanish
Computer Skills:
Efficient in all MS Office Products
Programming and reprogramming vital hardware in a closed network
Certified Trainer by Marriott International for MICROS and Blue Cube Workforce Management software.
In depth Cost Accounting within a Microsoft Excel program as well as with Optimum Control software.
Full skill set with Aloha System, including Aloha scheduler.
Prior experience :
Sheridan's Ice Cream Parlor Cordova, TN
Assistant Manager
Dickinson and Bennett Surveyors Cordova, TN
Rodman / Chainman
References :
Kurt DeWerd - Survey Crew Chief
Ben Mitchum - Survey Crew Chief
Oscar Prado Assistant General Manager
Thomas Wright General Manager
Roy Benfield Owner
John Sherrod Owner
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