Manager Customer Service

Ryan Warnock

*** ***** **** **** #***, Salt Lake City, Utah 84101

Ph. 801-***-**** e-mail. ***********@*******.***

Experience:

*/*/**-*/*/12 Owner/Operator, Toasters Deli & Coffee Shop, Salt Lake City, Ut.

Responsible for all aspects of high volume Deli & Coffee Shop. Company started

as a single unit operation. Upon joining in as a business partner, we have now opened two additional locations in 3 years. Responsible for all daily operations, including P&L’s (A/P, A/R, F&B costs, Labor Costs, Payroll, Taxes, etc.), food orders, catering events, menu development, pricing, inventory management, staff hiring, training, and scheduling. Planned and executed the design, build-out and completion of 2 new locations. Including all state and federal licensing and permits, and business plans. Negotiated all leases, secured bank loans, and developed financial plans to ensure a steady growth and sustainability over the long term. New projects I implemented and oversaw include; a new website, daily updates of all social media, redesign of brand logo and color schemes, employee uniforms, new merchandising products (including beer & wine sales), employee manual and training guide, and was recently completing work on the development and implementation of a downtown delivery service.

This was an incredibly hands on operation. I opened the store every morning for four years, working directly with my guests over the counter.

Toasters awarded “Best Sandwich” by ‘City Weekly’ 2010, 2012.

Awarded “Best Sandwich” 3 years in a row by ‘Q Magazine’ along with many other awards and accolades.

Operations had 4 fulltime employees in 2009, currently employs over 20+ fulltime employees. Operations generated over 1.25 million dollars in gross sales 2011, with annual growth continuing to average 10%-15% per location.

7/25/06-5/1/09 General Manager, Cisero’s Ristorante & Nightclub, Park City, Ut.

Responsible for all aspects of high volume, fine dining restaurant and nightclub. Daily duties included P&L accounting (A/P, A/R, F&B costs, Labor Costs, Payroll, Taxes, etc.), menu development, staffing, training, Customer Service, scheduling, POS programming, maintenance, vendor contacts, Live Music bookings, licensing, security, and extensive marketing. Marketing and branding responsibilities include Website design, print ads, Travel catalog’s, marketing materials, mailers, Fliers, and photo shoots & articles in both local and national publications including ‘The Wall Street Journal’, ‘Park Record’, ‘City Weekly’, ‘The Salt Lake Tribune’, ‘IN magazine’, and a ‘Live TV’ appearance on ‘FOX 13 news’.

4/9/05-7/20/06 General Manager, The Hotel Bar & Nightclub, Salt Lake City, Ut.

Owner\Operator of Utah’s largest nightclub. Responsible for entire

one million dollar remodel of the 5 level (33,000 sq. ft.) facility including:

Implementation of a full service kitchen, design of six separate theme bar’s, and supervision of over 80 employees. Daily functions included, marketing, promotions, maintenance, hiring, staff development, scheduling, talent bookings (national acts), hospitality, P&L accounting, security, risk management, inventory controls, theft deterrence, licensing, DABC compliance, and POS programming.

9/12/01-4/5/5 Restaurant Manager, On The Border, Reno, NV, Denver\Golden, CO.

Contributed to the growth and profitability, of one of Brinker Internationals most successful brands. Improved my knowledge and effectiveness, fulfilling the responsibilities as service manager, bar manager, kitchen manager, and eventually Assistant GM.

5/1/98-8/18/01 Restaurant Manager, Squatter’s Pub Brewery, Salt Lake City, Ut.

Provided and ensured complete guest satisfaction and profitable operation, in two high volume locations. Successfully implemented staff incentive programs that improved guest check averages and lowered costs, contributing to the most successful accounting year to date. Accounted for staffing, training, marketing, licensing, cost controls, purchasing, maintenance, and overall organization of hospitality efforts.

5/1/98-9/18/00 Marketing Representative, Squatter’s Pub Brewery, Salt Lake City, Ut

Developed and customized a highly successful marketing strategy (still used) that teamed up with area hotels to provide an incentive based ‘win-win-win’ strategy for the restaurant, hotel, and guests. Represented Squatter’s Pub Brewery in acquiring and negotiating with marketing partners.

1992-1998 River Guide / Trip Planner, Tour West Inc., Orem, Ut.

Supervised the provisioning of multi-day river trips, including the maintenance of all required equipment and safety devices. Ensured the safety and enjoyment of guests on rivers in Arizona, Utah, Idaho, California, Costa Rica, Guatemala, and Australia.

1993-1995 Tour Leader, Youth in Action, Yorba Linda, Ca.

Organized and led ski/snowboard trips for 900 Australian tourists. Trip’s started in Los Angeles traveling to six National parks throughout the Western U.S. and ending in a weeklong ski vacation in Steamboat Springs, Colorado. Led multi-week adventure camping tours, visiting over 10 National parks during the summer months.

Related Skills/Certifications and Volunteer Work:

-Extensive working knowledge of POS systems (Aloha, Micros, NCR, etc)

Work expertise with MS Office, Excel, QuickBooks, Photoshop, PowerPoint, and all Internet applications.

-Have attended a variety of professional seminars and corporate training meetings related to the industry and directly to my personal development.

-Over 800 hours of volunteer work in education and recreation in various community centers such as Boy’s & Girl’s Club, and city ‘REC’ centers.

-Organized every type of social event from corporate events and VIP parties to bachelorette parties and birthdays. Corporate and VIP guests have included Miramax, Microsoft, Well’s Fargo, Louisiana Film Festival, PGA golf association, Kid Rock, Hilary duff, Tiger Woods, Various Jazz Basketball team members, and countless guests from the general public.

-Booked over 100+ entertainment acts, ranging from small local musicians to large national acts and DJ’s (Ministry, Bo Diddly, Wynton Marsalis, Too Short, and G-love & special sauce to name a few)

-ServSafe Certified (exp. 2012)

-Tips/Sips Certified (exp. 2013)

-Current background check registered at the Utah Department of Alcoholic Beverage Control.

-First aid responder trained. CPR certified.

Education:

1996-2000 Graduated with a Bachelor’s Degree in Business Management at

the University of Utah. Specializing in Commercial Hospitality and Tourism Management.

Related courses of certification:

*Business Accounting *Property Management

*Hospitality Sales and Marketing *Hospitality Law

*Food and Beverage Management *HR Management

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