Customer Service Insurance
Resume:
LAUREN N. SCHAEFER
*** ***** **** ****, **********, IL 62220
618-***-**** **********@*****.***
HIGHLY MOTIVATED MBA WITH POLISHED COMMUNICATION SKILLS
Offering 9+ Years of Superlative Knowledge in the Financial and Insurance Industry
backed with an exceptional Graduate degree and a gregarious personality
Result driven and enthusiastic MBA with proven strengths in organization, marketing and office coordination. Polished communicator with excellent interpersonal skills and advanced computer skills including all Microsoft Office Suite products as well as a strong proficiency for internet research. Determined, committed, and highly detail-oriented college graduate with exceptional communication skills and a strong will to succeed.
Sales & Marketing
Streamlined Pipeline Management
Financial and Credit Risk Evaluation
Editing & Writing
Microsoft Office Suite Experience
Residential Lending Policies
Computer & Product Training
Office Coordination
Loan Product & Research Specialization
Social Media Publicity
Expense Submission & Maintenance
Customer Service
PROFESSIONAL EXPERIENCE
State Farm Insurance, Lisa Sauer, Agent September 2011 - Present
Personal Account Representative/Agent Aspirant
Marketed and sold over 90 insurance and financial service products
Conducted financial review appointments with current and potential clients
Facilitated customer payments, questions and claims
Gershman Investment Corp – O’Fallon, IL January 2009-September 2011
Processor/Marketing Coordinator
Created extensive office organizational system for handling files, appointments and other various office needs via various computer programs such as Microsoft Excel.
Review, troubleshoot, and implement underwriting guidelines for loan applications taken by Senior Loan Officers
Designed and implemented creative marketing materials including brochures, flyers, reports, business cards, labels and more.
Monitored and maintained integrated company website and database for strategic partnerships.
Created and distributed multifamily and single family lending press releases
Specialized in social media networking and publicity (including Facebook, Twitter, LinkedIn, etc)
Pulaski Bank Home Lending – O’Fallon, IL May 2005-October 2008
Sr. Loan Officer Assistant/Loan Officer
Created extensive office organizational system for handling files, appointments and other various office needs via various computer programs such as Microsoft Excel.
Review and troubleshoot loan applications taken by Senior Loan Officers
Place completed loan applications into appropriate products and submit to an automated underwriting system
Designed and implemented creative marketing materials including brochures, flyers, reports, business cards, labels and more.
Waterfield Financial June 2004 –May 2005
Mortgage Loan Processor/Junior Loan Officer
Designed and maintained comprehensive client database
Supervised procurement of office supplies, equipment and other various office needs
Review and troubleshoot loan applications taken by loan officers
Place completed loan applications into appropriate products and submit to an automated underwriting system
COMPUTER EXPERTISE
MS PowerPoint
MS Access
MS Publisher
MS Windows
MS Word
MS Excel
Social Media Platforms (Twitter, LinkedIn, Facebook, etc.)
LICENSES
Fire Insurance Producer (License #016442615)
Casualty Insurance Producer (License #016442615)
Life Insurance Producer (License #016442615)
Health Insurance Producer (License #016442615)
Notary Public
EDUCATION
Master of Business Administration – Concentration in Business (GPA 3.97)
Lindenwood University – June 2008
Bachelor of Arts in Business Administration – Concentration in Business & Marketing (GPA 4.0)
Lindenwood University – April 2007
Associate of Science – Concentration in Business
Southwestern Illinois College – December 2004
REFERENCES
Rick Kincheloe
Associate
Judy Tauschek
Associate
Kate Day
Associate
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