Administrative Assistant/Customer Service
Resume:
Veronica Michelle Dessy
The Woodlands, TX 77382
**************@*****.***
Profile
Experienced sales associate that works well under pressure with an all-around good attitude, constantly encouraging others to try their best in a friendly and professional manner. Problem-solving and idea-forming to improve way-of-life within the company. Above average customer service appearance and attitude. Punctual, flexible, responsible, and reliable. Learns quickly even in a fast-paced environment, presenting a confident and knowledgeable persona.
I am a person that takes honesty, integrity, and work ethic very seriously in my life. I am a dedicated individual that doesn’t do the “bare minimum.” With confidence and an open mind I am always finding more efficient ways to maximize productivity, while still enjoying my work. I am open to new ideas and constructive criticism, and come offering the same to others.
The two best traits about myself in relation to my work are that I am friendly, and that I am “coachable.” A happy smile, positive attitude, and friendly demeanor-- these are traits that I possess that cannot be taught. At the same time I am “moldable,” ready and eager to learn the skills on the field.
Skills Summary
Computer/POS Savvy
Microsoft Word
Microsoft Excel
RQ4 Metrix System
Data Entry at 5,700 keystrokes
Typing at 75 WPM
Management Positions
Assistant Management Positions
Hiring/Firing Employees
Training/Coaching Employees
Shift Management
Keyholding Experience
Opening/Closing Location
Alarm Function
Ordering Inventory
Stocking/Facing Product
Commission-Based Sales
Sales/Returns
Customer Service
Phone Skills
Cash Management
Credit Card System
Deposits
Photo Development
Pharmacy Technician Assistant
Memorizing up to 12 Passwords and Codes simultaneously
Employment History
My total work experience includes, with some overlap:
5 years of customer service experience
4 years of competitive sales/commission-based sales experience
1 years of food/grocery experience
1 years of management experience
5 years of volunteer experience
3 instances of promotion, and 4 pay raises
Sunny Shades. Houston, TX
February 2011 - current
Sales Representative at $7.5/hour. Became Location Manager at $8/hour plus bonus.
Responsibilities: hiring/firing/training employees, payroll, key holding, opening, closing, sales, customer service, inventory, stocking, facing, cleaning, cash register and credit card machine use.
Caten Corp. Houston, TX
October 2010 - January 2011
Seasonal Sales Representative at $8/hour
Responsibilities: key holding, opening, closing, sales, customer service, inventory, stocking, facing, cleaning, cash register and credit card machine use.
AT&T Prime Communications Authorized Retailer Humble/The Woodlands, TX
June 2009 - August 2010
Full-Time Sales Representative at $8/hour plus commission
I received a $0.50 raise, along with approximately $1, 000 a month in commission.
Responsibilities: key holding, opening, closing, setting and turning off alarm system, inventory, stocking, facing, POS, Excel, RQ4, customer service, cashiering, sales, returns, commission-based sales, cleaning.
Darque Tan Humble, TX
March 2009 - June 2009
Full-Time Assistant Manager at $8/hour plus commission
I received a promotion to Store Manager and a $1.25 raise,
along with approximately $600 in commission every month.
Responsibilities: key holding, opening, closing, setting and turning off alarm system, ordering inventory, stocking, facing, cleaning, hiring/firing employees, coaching/training employees, customer service, commission-based sales, cashiering,
bi-weekly management meetings at the home office.
CVS Pharmacy The Woodlands, TX
September 2008 - March 2009
Part-Time Cashier at $9/hour
I received a promotion to Full-Time Shift Manager at $9.75/hour
Responsibilities: key holding, opening, closing, inventory, stocking, facing, cleaning, cashiering, POS system, customer service, managing employees, shift management, phone calls, photo development, pushing donation sales, “Plano grams.”
WalMart The Woodlands, TX
July 2008 - September 2008
Full Time Cashier at $7.85/hour
Responsibilities: cash and credit card management, PLU memorization, cleaning work area, stocking and facing front end, customer service.
Alliance Data Dallas, TX
April 2008 - July 2008
Full Time Phone Representative
I received three awards from Quality Assurance for excelled customer service, and each award came with a $0.25 raise. I also received a promotion to Team Lead position.
Responsibilities: answering calls, customer service, looking up/editing/maintaining customer accounts on a proprietary computer system, taking payments, sales.
Shaws New Fairfield, CT
October 2007 - March 2008
Part Time Cashier at $6.75/hour
Responsibilities: cash and credit card management, PLU memorization, cleaning work area, stocking and facing front end, customer service, bagging, carry-out for customers, collecting shopping carts.
The changes in location/short time periods of work are explained by multiple moves between March 2008 and June 2009 for family-related purposes.
I would like to note that at this time I am looking for long-term employment at a company within which I can excel to higher-level positions, and am also willing to continue education for fields benefiting my company.
Volunteer Work
Katy Elder Care Katy, TX
August 2010 - October 2010
Volunteer (averaged 30 hours per week)
Responsibilities: keeping company with the elderly, communicating with their family members and nurses.
Village Center For The Arts New Milford, CT
July 2005 - September 2006
Volunteer (averaged 35 hours per week)
Responsibilities: customer service, greeting and seating customers, sales, inventory, stocking, cleaning, and leading classes.
Fairfax County Animal Shelter Fairfax, VT
1998 - 2001
Volunteer
Education
The Arch Bridge School
Bethlehem, CT 2003 - 2007
High School Diploma
GPA: 3.0
SAT: 1980/2400
I was in all Honors classes for the entirety of high school.
Received a High Honors award in 2004 and 2005.
Founder/Leader of Photography Club 2005 - 2007
Leader of Language and Diversity Club 2006 - 2007
Member of Yoga Club 2006 - 2007
Member of Industrial Arts Club 2004 - 2006
Member of Improvisation Club 2005-2006
Other
4H Fairfield, VT
1997 - 1999
This was a group that optionally performed community service acts on a weekly basis. These activities included volunteering in soup kitchens, homeless shelters, pantries, animal shelters, and fundraising for various organizations.
Girl Scouts
7 years of service in multiple states and locations
I was in girl scouts from a “Daisy” (school grade 1) to a “Scout Senior” (school grade 8).
I earned multiple badges and awards, including the “Girl Scout Gold award” which is the highest award possible to earn at this level (basically “graduation”).
References
Tracy Silver
Chris Orpeza
Murat Gundogdu
Hope Smith
Joe Prater
Abdul Kus
Lynn Rangel
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