Customer Service Representative

DONISHA LEWIS

** ****** ***** ********, *******, L7A 3S9

CELL :647-***-**** HOME 905-***-****

Email: ********@*******.***

OBJECTIVE

To obtain Client Services Representative Position at your respected institution

Profile

• Over 7 years of customer service experience

• Excellent knowledge in using Microsoft Excel, WordPerfect, Microsoft Word,

• A team player, who ensures that the team meets service standards and requirements;

• Robust knowledge in handling various clientele;

• Patient and attentive to customers’ needs and requests

• Ability to work under tight schedules and in a fast paced environment

• Ability to learn new task and grasp information quickly

Core Strength

• Strong communicator

• Account management

• Positive attitude

• Negotiation Skill

• Business-to-business consumer sales

Synopsis of Achievements Received award for exceptional performances in recovering outstanding debts and best customer service representative

Awarded government scholarship to complete studies in College

PROFESSIONAL HISTORY

ALARM MONITORING OPERATOR CHUBBS EDWARDS/COUNTERFORCE PRENSENT

• Received and redirected all external and internal telephony phone calls.

• Initiated appropriate response personnel for various emergency situations.

• Controlled radio paging systems.

• Monitored alarm systems, dispatched emergency personnel, tracked emergency events and safety of people.

• Responded to calls promptly and effectively

CUSTOMER SERVICE INSIDE SALES GROUP ECHO FEB 2010- MAY 2011

• Scheduled meetings with companies and potential clients through telecommunication

• Researched for the development of business

• Resolved customer’s queries and problems

• Reviewed proposals and documents prepared by sales representative

• Resolved customer’s queries and problems

• Expanded sales territory by establishing potential clients through cold-calls

• Responsible for feeding customer data in computer

Customer Service Representative Cash Money Cheque Cashing Inc April 2007- June 2011

• Verified and updated all client information in compliance to the privacy act and department’s expectations.

• Advised clients on past due accounts and offered various repayment options through factual probing, financial assessment through systems such as DRS, POS and Pics.

• Successfully managed three stores and their daily returns resulting in increased revenue by 15%

• Closely worked with upper management to improve the client flow and updated client information

• Gave daily reports on daily collection, updated spreadsheets and provided adequate information needed on delinquent accounts and contested bankruptcies

Customer Service Representative Bridgestone / Firestone Jan 2005-April 2007

• Managed and maintained major accounts throughout Canada Checked stock inventory and enter all orders received via phone, fax or email

• Answered customer inquiries and resolved other client issues.

• Arranged special shipments and source stock to accommodate emergencies

• Issued and arranged transportation for tire returns. Investigated and completed proof of deliveries from carriers. Assisted Canada zone manager with OTR inventory Created Excel documents for tires enroute from Japan for the North

Customer Service Representative Niahson Technology June 2001-Dec2005

• Responded to incoming telephone calls;

• Performed general administrative duties, such as filing faxing, copying and mailing;

• Provided technical information for hardware and software issues;

• Maintained a telephone log for all incoming calls

Education

CDI College Pharmacy Technician Diploma 2004-2005

Seneca College Computer Programming Diploma 2001-2003

George Harvey Collegiate O.S.S.D 2000

References to be provided upon request

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