Customer Service Marketing
Resume:
Ashley Killian, BSN, MBA
Burien, WA 98166
Phone: 360-***-****
Email: *************@*******.***
OBJECTIVE
To be hired by a hospital as a new graduate nurse to work on my nursing skills in a critical/acute care setting. I am also interested in using my previous background in business to pursue a position in nursing management at the same organization during my nursing career.
EDUCATION
Northern Arizona University – Bachelor of Science in Nursing May 2011- May 2012
• Major: NURSING ACCELERATED PROGRAM
• Cumulative GPA 3.88
• Selected for Deans List for excellence in academics
Washington State University – Master of Business Administration Jan 2006 – Dec 2009
• Cumulative GPA 3.60
• Emphasis: Stakeholder theory as it relates to business and organizations
Washington State University – Bachelor of Arts Aug – Dec 2004
• Double Major: Marketing and Operations Management
• Cumulative GPA 3.66
STUDENT NURSE CLINICAL EXPERIENCE
PRECEPTROSHIP – SCOTTSDALE HEALTHCARE OSBORN – SCOTTSDALE, ARIZONA
• ICU/Special Care Unit – Level 1 Trauma Floor
• 337 bed hospital
• Patient care provided to critically injured/ill patients including medication administration, patient charting, patient advocacy, patient assessment and critical care nursing.
MED/SURG CLINICAL ROTATION – FLAGSTAFF MEDICAL CENTER – FLAGSTAFF ARIZONA
• Med/Surg & ICU
• 267 bed hospital
• Patient care provided to orthopedic, post op, and critically injured patients including medication administration, patient assessment, and parent/patient/family education.
PEDIATRIC CLINICAL ROTATION
• Saint Michaels Association for Special Education – Saint Michaels, Arizona
• Fort Defiance Indian Hospital – Window Rock Arizona
• Pediatric care included neonatal developmental care and assessment, neonatal observation for pain cues, lactation consultation for patients, and occupational exercises for special needs children.
PROFESSIONAL EXPERIENCE
Marketing Representative, Vancouver Radiologists, Vancouver, WA (March 2008 – May 2011)
• Participated in the development of new marketing events and opportunities to maintain and enhance medical practice’s position in the marketplace. Assessed and recommended response to contacts regarding corporate events and sponsorships
• Query/analyzed exams as well as referral data to determine trends and patterns in an effort to monitor clients, competition, and the marketplace
Escrow Assistant, First American Title Company, Vancouver, WA (January 2007 – February 2008)
• Managed client problems and customer requests, resulting in repeat business
• Compiled detailed executive accounts for clients, generating new business and referrals
Escrow Assistant, Cascade Title Company, Vancouver, WA (March 2005 – January 2007)
• Disbursed client real estate transactions, resulting in $12,000 plus fee retention a month
• Facilitated loan document signings for customers/clients/brokers/real estate agents
Marketing Internship, Community Service Learning Center, Pullman, WA (June 2004 - December 2004)
• Coordinated promotional campaigns that resulted in 30% increase in student involvement
• Researched possible marketing efforts and developed new client relationships to further department’s marketing tools and event potential
SKILLS LIST
Acted as liaison between outside referral base and internal organization
• Successfully established business relationships with over 200 offices in the Vancouver, WA area that sent referrals to clinic.
• Implemented a monthly/quarterly/yearly office visit rotation for referral base to minimize frequently reported issues and improve overall customer service.
Managed Projects
• Effectively led breast cancer awareness campaign that included designing a TV and radio spot with scripted dialogue for our radiologists in an effort to increase mammography volumes.
• Supervised numerous collaborative groups of employees/volunteers during the Komen Race for the Cure exhibits in Portland, OR.
Creation and Implementation of communication materials for Marketing Department
• Implemented monthly meetings between marketing department and several others to increase communication and efficiency resulting in repeat referral business.
• Created weekly email forums between point employees to foster discussions and improve work flow processes when resolving repeat referral based complaints/technical issues.
ADDITIONAL CERTIFICATIONS AND EXPERIENCE
ADDITIONAL CERTICATIONS
• BLS/CPR – American Heart Association – August 2013
• Infection Control Certification – Training completed at NAU – October 2011
• Disaster Preparedness Training – Certified in treating Mass Fatalities, Decontamination and Crisis Intervention during a disaster – University of Minnesota (online) – February 2012
ADDITIONAL EXPERIENCE
• Health & Safety Day – Fire Department at Munds Park, Flagstaff, Arizona – June 2011
• Disaster Preparedness Drill – Fire Department at Munds Park, Flagstaff, Arizona – August 2011
PROFESSIONAL MEMBERSHIPS
• American Nurses Association – Member, May 2011 – present
• Washington State University College of Business Association, Alumni Member, Sept 2003-present
• American Marketing Association –Member, Dec 2004 – present
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