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Walmart Account Manager

United States
January 18, 2010

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**** ******* ****** • Springdale, AR *****

PHONE (479) ***-**** • EMAIL


Professional History

September 2001 - Present

ACCOUNT EXECUTIVE, Ex-Cell Home Fashions, Inc. Bentonville, Arkansas

• Sales, Account Management for a Domestics/Textile supplier of Bath products, including Fabric and

Vinyl Shower Curtains and Liners, Vinyl Bath Mats, Metal Hooks, and more.

• Analyze various Retail Link reports to have a thorough understanding of Wal-Mart sales,

CPFR Forecast, and inventory position. Simplify and Summarize data for company employees.

• Generate incremental sales for the company by offering valuable and sensible Back-To-College and

Wal*Mart TAB promotional items.

• Develop Market Research Reports to gain an understanding of Wal-Mart and other retailers’

product assortments and consumer buying habits. Analysis of the MRR’s allows strategies to be

implemented with confidence.

• Attend bi-monthly or as needed meetings with Replenishment Manager(s) to develop policies in order to

increase sales while utilizing knowledge of POS at item and store levels.

• Understand and Execute the Product Development/CTL process to ensure new product assortments meet or exceed customers’ quality expectations.

• Interact closely with the Senior V.P. of Sales and Product Managers to plan and execute current

business as well as participate in the planning and development of new business opportunities.

• Meet with Wal*Mart Buying Team and Product Development to discuss and plan strategic and

financial goals for time periods of tomorrow thru five-year plans for our company.

February 2000 – September 2001


• Serve as the primary service contact for the top accounts. Specialize in Wal*Mart Supplier placements.

• Arrange and attend regular service calls to ensure quality performance, identify opportunities, and

obtain feedback on field staff.

• Recruit, screen and process new field staff. Interview and verify past employment histories.

• Conduct field staff orientation, coaching, evaluations, and counseling. Chosen to attend

a mentor workshop and provide this service to fellow employees.

• Schedule and promptly assign “best match” opportunities between client and field staff.

• Ensure appropriate retail pricing to clients versus competition, as well as fair wages to

field staff.

• Represent company at various professional, academic, and civic activities.

• Perform billing to clients on weekly basis. Aide in credit and collection responsibilities as needed.

January 1999 – December 1999

ACCOUNT MANAGER, EPV Plastics Corporation Oxford, Massachusetts

• Manage and maintain the hardware accounts through managing an outsourced representative group.

Work at hardware trade shows twice a year.

• Designed and implemented new freight program to tighten supplier base and in turn cut costs.

• Execute any inbound customer requests, that may involve quoting, expediting orders, or sampling.

• Complete daily shipment reports for all four company divisions. Present to sales team and

upper management during morning meetings.

• Analyze inventory levels and suggest any needs to Purchasing Manager

• Resolve any pricing issues on customer purchase orders at the time of receipt.

Professional Awards, Seminars, Training, and Education

Wal-Mart Supplier of the Year Award, for Domestics Department 21 - 2006

Wal-Mart Supplier Award of Excellence for 3rd Quarter – 2006

Wal-Mart Supplier Award of Excellence for 1st Quarter – 2006

Wal-Mart Supplier Award of Excellence for 2nd Quarter – 2005

Wal-Mart Supplier Award of Excellence for 2nd Quarter – 2004

Wal-Mart Direct Import Supplier of the Year Award, for Domestics - 2004

• Retail Link Basic Merchandising

• Retail Link Advanced Merchandising

• Basic POS Replenishment

• Advanced POS Replenishment

• Retail Link

• Retail Math - Advanced

• Franklin Time Management

• Presentation Skills

• Advanced Word/Excel/Powerpoint/E-Mail

• Familiar with various AS/400 systems

• Certified Mentor thru IMA

• Communicate with Confidence, Clarity creditability

Professional Experience and Accomplishments

Wal-Mart Account Management, Category Management, and Sales Record

• Increased total SKU count from 22 to 57 at Ex-Cell over the 2001-present time period

• Solidified position of supplier brand at Wal*Mart by line extensions to current items and introducing new product categories within the basic shower modular

• Established an annual Back-to-College promotion program that has been repeated since 2004. Introduce new product innovations to keep this a profitable opportunity.

• Sold 4 new skus into new product category for Ex-Cell that produced over $6.5MM in incremental sales. This opened up this product category for my company to sell to additional retailers at a higher margin structure.

• Successfully increased instock levels from 86.3% to 98.7% for Wal-Mart US within the first 2 months of hire date by getting to the “root cause” of issues.

• Shifted a slightly profitable import business. Increased a $33MM retail business to $26MM (import) and $10.6MM (domestic) by decreasing sku count of “Better” items and replacing with “Best” items, where Ex-Cell margin dollars are higher.

• Championed internal forecast system by working closely with VP of Planning and Wal*Mart replenishment. Understand and execute any End-of-Season logic situations to ensure little to no excess inventory for Ex-Cell.

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