Customer Service Administrative Assistant
Resume:
Yelena Kalikina
*** ***** ***** ***** ***********, NJ 08807
Phone: 917-***-**** Email: ********@*****.*** http://www.linkedin.com/in/ykalikina
SKILLS
o Personal finance and stock investment.
o Advanced proficiency in Microsoft Office programs: Excel (Pivot tables, Macros), Outlook, Word, PowerPoint and SharePoint.
o Quality writing and communication skills.
o Strong self-motivation and high integrity.
o Excellent time management and organizational skills.
o Ability to adapt and learn new tools quickly.
o Superior customer service skills.
o Fluent in Russian
EDUCATION
Bachelor of Business Administration in Finance
GPA 3.36
Baruch College, May 2009
Worked full-time while attending college part-time.
PROFESSIONAL EXPERIENCE
Maimonides Medical Center, Brooklyn, NY
Administrative Assistant/Fellowship Coordinator July 2009 – Present
o Assist with budget preparation, reconcile and maintain expense reports.
o Effectively communicate with staff and superiors.
o Create high quality PowerPoint presentations and Excel spreadsheets.
o Process check requests, timely payment of bills.
o Coordinate meetings; weekly update vacation and attendance schedule.
o Develop and distribute divisional on-call schedule weekly via SmartWeb and email.
o Orient new fellows and medical students.
o Create and keep track of schedules and evaluations for fellows and medical students.
Secretary February 2007 – July 2009
o Was in charge of scheduling elective rotations for up to 280 medical students per year.
o Processed information requests, maintained schedules & their adjustments.
o Maintained adequate inventory levels of supplies.
o Handled confidential and sensitive information with discretion.
o Prioritized execution of tasks and assignments in order to meet goals and deadlines.
Clerk-Cashier/Receptionist, December 1997 – February 2007
o Handled medical billing for up to 80 patients per day.
o Oversaw entire clerical staff’s collection and depositing of co-payments.
o Scheduled appointments, handled walk-ins, and prioritized duties in a fast-paced environment.
o Initiated work-flow reorganization of the front desk to make it more efficient.
o Provided courteous customer service to patients and communicated efficiently in a challenging and intense environment.
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