Experienced Executive Assistant

Sabrina Y. Claiborne

**** ******* **. ** * Laurel, MD 20708 * Afghan Cell ** 079*******

Skype: Sabrina Claiborne

Email: ***************@*****.***

PROFESSIONAL SUMMARY:

• Proficient in team building, motivation and effective communications with all levels of management; Subordinates, Clientele, Superiors, and/or Peers.

• Possess the ability to develop, deliver and maintain Customer Relations.

• Multi-task skill set that may easily adapt to a fast-paced evolving work environment.

• Exceptional Leadership, Organizational, and Communications skills with extreme dedication and self-motivation.

PROFFESSIONAL EXPERIENCE:

Planate Management Group (PMG)/ManTech TF46

Afghanistan November 2010 – Present

Executive Assistant

• Handling of all paperwork and coordination for workforce as directed by Project Manager and/or Company Country Director.

• Process security access and escort procedures for PMG Afghanistan personnel at Kandahar Air Field (KAF) and outside of KAF.

• Administrative support for PMG Afghanistan staff mostly located in Kabul.

• Assigned as Unit Mail Clerk

• Assigned and designated as an Authorized Requestor

• Assigned and designated as an Authorized Escort

• Coordinate life support issues for PMG Afghanistan at KAF in Kandahar

• Provide support for Prime Contractor (ManTech) as host liaison coordination functions

• Adhere to the expansion of Business Development

SERCO June 2007 – October 2009

Command Naval Installations Command Washington, DC

Executive Assistant, Mrs. Debbie Jordan, Director, iShore

• Perform a wide range of analytical studies and projects related to areas of responsibility in routing of correspondence, prepare and store command documents and files.

• Responsible for developing strategies for the internal and external integration of daily and long-range projects via Wickedia.

• Arrange conferences for the CNIC Members and/or visitors to be held locally and regionally via travel accommodations, luncheons and similar logistical particulars.

• Serve as a liaison for messages needed to be communicated within the team while Director performing prior engagements.

Transportation Incentive Program Coordinator (TIP)

• Inform new and existing personnel of the availability and benefits of the TIP Incentive Program while serving as Transportation Incentive Program (TIP), point of contact POC.

• Distribute and receive TIP applications, prior to submission, make determinations of eligibility by performing reviews and certifying the applications.

• Coordinate with other offices as necessary to effectively execute the TIP Program

• Establish internal controls for the program to prevent and detect waste, fraud and abuse.

• Revalidate and update employee information to ensure accuracy by creating and maintaining an Internal Quarterly tracking spreadsheets.

• Perform periodic reconciliation to ensure that employee accounts are correct to validated TIP National Capital Region (NCR) expenses.

• Track leave, travel, and parking records to ensure participants are using the benefits appropriately.

• Follow ASN (FM&C) FMO program policy and procedural guidance.

• Notify FMO (DOT) of changes to POC contact information and POC turnover.

Management Specialist Assistant

• Conducts new employee orientation develops welcome packet for new employee.

• Provides all personnel/administrative support to the check in/out coordinator and support employees.

• Maintain tracking and monitoring system within the CNIC Gateway for New Hire personnel within the Check in/Check out process.

Action Control Specialist

• Maintain an established effective record-keeping system to capture all information necessary for compliance with financial disclosure, ethics, and all rules and regulations relevant to the Flag Staff.

• Coordinate logistical support weekly for Flag Staff; preparation, research and drafts of a variety of correspondence.

• Maintain as liaison with key officials of the Department of Defense (OSD), Congress, SECNAV, OPNAV and other Federal agencies and the private sector.

• Daily repore between Flag Sec and EA with regards to the entry of taskers into the TV4 Web Tasker System.

• Provide support to CNIC Front Office by reviewing all mail correspondence than placed into the TV4 Web Tasker System and routed via chop as directed.

• Review, assign, and track correspondence for CNIC as well OPNAV to respond to Congressional and/or SECNAV inquire on an Echelon I level.

• Maintain and modify a daily report for all Overdue/Due taskers for chop within the CNIC Command.

Executive Assistant, RDML Mark A. Handley June 2007

• Responsible for developing comprehensive plans and strategies for the internal and external integration of daily and long-range projects, actions and activities requiring the involvement of the Command Executive Staff.

• Provide sound, mature advice and recommendation to the Executive Staff members for the planning of command related events and activities.

• Arrange conferences for the flag Members to be held locally and regionally via travel accommodations, luncheons and similar logistical particulars.

• Lead for the Defense Travel System (DTS), as well as, provide training and support to personnel regarding travel related questions with Authorizations, Vouchers, and Local Vouchers.

• Assist in the implementation Command Orientation Briefing, prepare for new arrivals to the command that educates on the mission of Commander and Installations.

• Perform a wide range of analytical studies and projects related to areas of responsibility channel communications, routing of correspondence, prepare and store command documents and files.

Travel Coordinator May 2006 – May 2007

Anteon / General Dynamics NAVSEA Carderock, West Bethesda, MD (DTS)

• Assisted travelers with Travel Authorizations and Vouchers inquiries

• Researched and adjusted all official travel vouchers to eliminate reimbursment problems

• Provided customer service support on Joint Travel Regulations, for various claim issues and rush orders

• Reviewed local travel claims for accuracy and completeness, than processed via DFAS Columbus for payment

• Attended Defense Travel System (DTS) weekly meetings

• Set up Travel Profiles within the Defense Travel System

• Provided baseline support for the internal self-booking tool, DTS

• Provided up-to-date Metrics for Comptrollers Office, i.e. Authorization, Vouchers, and Local Vouchers reviewed daily

• Liaison between NSWCCD travelers and the SATO Office (Potomac Falls)

Travel Consultant February 2005 – May 2006

Commercial Travel, Bethesda Navy Medical Center, Bethesda MD CTO/SATO

• Responsible for air, hotel and car rentals for the US Navy via Travel Orders

• Liaison between agency, airline, and passenger while on travel; with regard to schedule changes from airline and/or personal request

• Maintained a date sequential log for all government credit card refunds

• Submitted weekly office reports to the main office for ARC reporting

• Received and processed travel documents, tickets, exchanges, and refunds

• Maintained quality control and ticketing for the DTS (Defense Travel System) for Navy personal travel requests

Sales and Service Associate March 2003 – September 2004

Chevy Chase Bank Burtonsville, MD

• Identified sales opportunities to determine customer needs

• Provided extensive knowledge of Bank products to new and existing customers

• Processed deposits, transfers and withdrawals for existing customers

• Assisted customers with concerns on existing accounts and to provide appropriate follow up

• Cross-sold financial products offered by the Bank

• Prepared fulfillment letters confirming changes to customer’s accounts

• Processed exchange of foreign currency

Front Desk Concierge April 2002 – July 2002

Hotel George Washington, D.C.

• Greeted hotel guests upon arrival with their accommodations, provided a brief synopsis of the property, location and current social events

• Composed a nightly audit for the daily activities; posted/adjusted registered accounts, itemized credit card/cash sales, and completed credit card reconciliation

• Screened and distributed all incoming calls to their appropriate extensions

Travel Coordinator June 2000 – February 2002

New Urban Entertainment Television Washington, D.C.

• Responsible for air, hotel, and group transportation of Senior Staff, Associates, Non Associates, and Talent Guests company wide

Lead Agent / Travel Manager March 1998 – June 2000

World Travel Partners / BET Onsite Washington, D.C.

• Responsible for coordinating travel for; Talent Guests, Executive, Senior Staff, BET Hosts, and Associates to both domestic and international destinations

• Monitored the quality control of all travel authorizations, PNR’s and rental car direct bill authorizations

• Implemented a chronological log for employee purchased tickets

• Maintained a date sequential log for all corporate credit card refunds

• Oversaw daily operations, and performance activities for 4 STP (Standard Ticket Printer) locations, while managing a 2 person office

• Submitted weekly office reports to the Airline Reporting Corporation

• Designed and illustrated the Network Travel Policy and Procedures, while creating a filing system for the department

• Established the travel authorization process procedures and prepaid all hotel accommodations for company travel

• Compose spreadsheets for up-to-date company travel expenses on a monthly basis

• Prepare supporting documentation at the end of each month for the reconciliation of the Corporate American Express and Sun Trust Visa credit card statements

• Coordinate meetings, presentations, and organized Network conferences for the different departments

• Developed continued business relationships between the Network and outside vendors

• Liaison between agency, airline and passenger while on travel; with regard to schedule changes from airline and/or personal request

Lead Agent June 1996 – March 1998

SATO / Internal Revenue Service / Housing and Urban Development Washington, D.C.

• Prepared ticketing for air, car, and hotel reservations to domestic and international destinations for IRS employees and auditors

• Oversaw the training and performance of a staff, total (2), as well, the day-to-day onsite operation

• Served as point of contact for customer service related issues in person and via telephone

• Received and processed travel documents, tickets, exchanges, and refunds

• Maintained the DQB (Daily Quality Control) of business confirmed revenue

United Airlines March 1992 – January 1996

Domestic / International / Mileage / Agency Customer Service Desk Washington, D.C.

• Assisted Travel Agents with waivers, exchanges, refunds, pre-paid tickets, and MCO’s (Miscellaneous Charge Order)

• Experienced and educated within the travel, hotel, and ground transportation

• Promoted to the handling of international reservations, faring and ticketing

• Began career as a domestic reservations agent

JOB RELATED SKILLS

Excellent customer service and administrative support

Coordinate meetings; organize conferences and scheduling of appointments

Experienced and educated within the travel, hotel and ground transportation

Ability to project a positive and professional image

EDUCATION

United Airlines Travel School, Sterling VA 3/93 – 3/93

Strayer University, Washington DC 7/00 – 7/01

Bachelor of Information Science

Defense Travel System (DTS) 2005

Certified Action Officer 2008

COMPUTER SKILLS

Proficient in the following:

Microsoft Office Suite Microsoft Word

Microsoft Excel Sabre (CTO)

Defense Travel System (DTS) Apollo (CTO)

TV4 Tasker Management System

Total Workforce Mustering System (TWMS)

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