Project Manager Customer Service

Objective

To obtain a position in Information Technology, which will allow me the opportunity to use my experience and skills as well as allow me to be part of a goal, orientated team.

Experience

L.M.S.A Financial, Phoenix, AZ: Software/Database Administrator

8-26-2010

Daily Import/Export into 4 DBMS, analyze data anomalies, report building- using Microsoft Suite, SQL Server, Crystal Reports ect, Managed Call Collect dialer system, repair PC’s and managed 9 servers for data back up’s and regular maintenance/upgrades, network sharing and security over VPN VNC, managed email exchange and online docs and meetings.

Checkmate Payday Loans, Phoenix, AZ: Accounts Manager 11-05-2005

Managed over 120 accounts daily, responsible for over 500 accounts, handled collections and responsible for perusing checks in the guidelines of F.D.S.P.A and local laws, organized files, data entry, and maintained bankruptcy and small claims files.

Zocalo Mall, Phoenix, AZ: Project Manager

6-11-2004

Managed budget, maintained relationships with clients, handled daily operations, obtained building permits, and organized promotional events.

Advantage Rent-A-Car, Phoenix, AZ: Administration Assistant

11-25-2002

Customer service issues, answered phones, rental contracts, risk management issues, daily business reports, check and maintained inventory, payroll entries, operated vehicles, reconciled accounts receivables reports, maintained relationships with large dealership accounts, maintained strong customer relations with regulars clients, phone and counter sales, processed credit cards and payments, assisted in training of new employees, sold insurance products.

Skill

• Microsoft Suite

• SQL Server

• Crystal Reports

• Managing DB’s in a DBMS environment using SQL

• Data Logistics

• Network Security

Education

Crystal Reports 2-06-2007

Completion of Crystal Reports Introduction- Advance and Designer courses- with 42 CPE credits.

Alhambra High, Phoenix Arizona Class of 2000

Tokay High, Lodi California 1998