Customer Service Manager

Tisha C Dobbs

Jonesboro, GA *****

MOB: 678-***-****

Email: ************@*****.***

OBJECTIVE

To secure a career in Retail, Merchandising, and Customer Service in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

SUMARRY OF EXPERIENCE

Working as an Assistant Manager for a company associated with trendy retail merchandise.

5 years consecutively in customer service at a high end retail store and company.

Capable of establishing the ideal aspects of loss prevention with experience.

Capable of handling cash, stock, filing store reports, displaying merchandise and implementing marketing.

Capable of providing training to new staff

Capable of maintaining store and regional profit goals and staying up on trends

Studied marketing and merchandising in the collegiate field of studying as well as interning.

CAREER HISTORY

Current Employer : CPD Mobile/SK Communications T-Mobile Dealer

Production : Sales

Position : Store Sales Associate

Period of Service : January 2012 - present

Assignments : Servicing new and current T-Mobile customers with accounts, selling phones and service,

handling cash, assisting with daily reports, and keeping customers abreast of new technology and promotions.

Employer : Tiffany Brown Ltd Boutique

Position Held : Assistant Store Manager

Period of Service : April- Present

Job duties : Sales, inventory management, customer service, loss prevention, marketing, display management, cashier, and managing and training store associates.

Employer : Rue 21

Position Held : Assistant Store Manager

Period of Service : March 2010- July 2010

Accomplishments : Successfully assisted with improving loss prevention and monthly profit during my term of employment in the store market.

Employer : World Footlocker

Position Held : Cashier/Sales Associate

Period of Service : February 2005- April 2010

Duties : Handling cash, providing customers with knowledge of products and promotions, filing daily store reports, processing catalog orders, employee scheduling assistance, implementing outside store merchandise ordering, and training new employees.

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PERSONAL PROFILE

Ambitious and energetic composed under pressure and get along very well with people at all levels. Possess excellent correspondence & communication skills. Very organized with professional approach.

Age : 23

ACEDEMIC & PROFESSIONAL QUALIFICATIONS

High School Diploma : Frederick Douglass High School in Atlanta, GA May 2007

Computer Knowledge : MS Office, etc.

Degree in Progress : Albany State University and AIU Atlanta Campus

PERSONAL STRENGTHS

Friendly and easy going with people, keen observer, fast learner, able trainer & good listener

REFERENCES

Robert Creed

Tim Shelton

Teretha Berry

*contact information available upon request.

Contact this candidate