Engineer Customer Service

Albert Cuellar Esquivel JR.

**** ****** *****

San Antonio, TX 78249 Mobile Phone: 210-***-****

Email AKO: ***.********@**.****.***

Personal Email: **************@*****.***

VTC TECHNICIAN / ENGINEER

SUMMARY

Looking to acquire a long term position as a Video Teleconferencing Technician / Help Desk Specialist. Additionally, I am interested in a position as a Facility/Special Security Officer (FSO/SSO) for Sensitive Compartmented Information (TS/SCI).

RELEVANT EXPERIENCE

• Responsible for the protection of TS/SCI documents, equipment and materials.

• Performed duties as a Special Security Officer (SSO) for the 501st Military Intelligence Brigade in S. Korea.

• Responsible for the management of the Sensitive Compartmental Information Facility (SCIF), SCIF personnel, and all activities conduced within the facility.

• Managed Personnel Access to all Sensitive Compartmental Information levels according to their eligibility and mission requirement.

• Conducted “READ ON” and “READ OFF” to various accesses.

• Experience as a Network Engineer-VTC (Video Teleconferencing) with extensive experience in Video Teleconferencing utilizing Polycom, Tandberg and Cisco technologies for both Northrop Grumman Corps and Computer Sciences Corps.

• 19 months of experience supporting U.S. Army 2nd Infantry Division (S. Korea), U.S. Air Force Air Combat Command (ACC), 505th Command and Control Wing Staff (Hurlburt Field, FL) for classified and unclassified VTC requirements.

• Responsible for classified and unclassified VTC scheduling, monitoring, coordinating, conduct and operation of the primary VTC facility and three additional VTC Suites.

• Willing to relocate.

CAREER EXPERIENCE

AGENSYS Corporation - San Antonio, TX Aug 2010 – March 2011

Audio/Video Bridge Technician

Supervisor: Christopher Menke Phone: 210-***-****

• Performed duties as a Video Network Bridge Technician for the US Army Medical Information Technology Centers (USAMITC) Video Network Center (VNC), responsible for providing technical expertise and management of video network bridge equipment and technology to ensure successful multipoint video conferencing across several Multipoint Conferencing Unit (MCU) bridges.

Cherokee Service Group - San Antonio, TX Mar 2010 - Apr 2010

Help Desk Coordinator (Short Term Contract)

Supervisor Name: Gene Garvin; Phone: 918-***-****

• Provided phone support for Federalreporting.gov website assisting clients in the completion of reporting requirements for the American Recovery Re-investment Act (ARRA) 1512

• Resetting passwords; assisting in Registration on the site; Provide guidance in registering business on DUNS and Bradstreet and Central Contracting Registration websites; Assist in resolving ERROR messages during submission of reports

• Opens, tracks and closes trouble tickets using REMEDY software

• Walks the user through a series of steps to determine problem

CACI, Inc - Seoul, S. Korea Feb 2008 - May 2008

Help Desk Specialist I (Short Term Contract)

Supervisor Name: Raymund Jhung, Phone: 82-10-932*-****

• Providing telephone support and on-site visits to end user community on hardware, software and network related problems, questions & use.

• Provides first level problem resolution on the telephone with users.

• Walks the user through a series of steps to determine problem.

• Classifies level, priority and nature of problem.

• Conducted site inspections of VTC Suites to document all Hardware solutions and determined warranty status.

• Coordinated between client and vendors for VTC solutions in accordance with warranties and deliverables during on-site repairs; maintenance and upgrades.

• Experience in the setup, configuration, use and trouble shooting of VTC Suites.

Northrop Grumman Corporation - Hurlburt Field, FL & Uijongbu, Korea Dec 2004 - Sep 2005

Command and Control Systems Network Engineer - Hurlburt Field, FL (Apr 2005 - Sep 2005)

Supervisor Name: Joe Gentry, Phone: DSN 579-9062

• Responsible for supporting U.S. Air Force 505th Command and Control Wing Staff for classified and unclassified VTC requirements.

• Schedule, monitor, coordinate and operate the primary Wing VTC facility. Monitor, coordinate and de-conflict three Wing VTC facility schedules.

• VTC maintenance support onsite and between remote sites.

• Installing and maintaining VTC equipment; technical diagrams of the VTC suite of equipment

• Troubleshooting problems with the equipment or connections

• Coordinating with remote sites on all technical matters related to the VTC connection beyond the capabilities of the operator to resolve

• Coordinating upgrades and modifications; and training personnel on operation of VTC hardware.

• Conducted Installation, setup and maintenance of a diverse set of tools such as CODECS, Pan-Tilt-Zoom cameras, document cameras, Multi-channel video conferencing Modems, ISDN multiplexers, Video switching hardware, Audio switching hardware, Scan rate converters, Audio amplifiers, Audio mixers, video projectors and standard DOD cryptographic equipment.

Command and Control Systems Integration Team Member - Uijongbu, Korea (Dec 2004 - Mar 2005)

Supervisor Name: Donald F. Koslosky, Phone: 010-****-****

• Responsible for the fusion of the various Command and Control (C2) systems in the division command post.

• Primarily in charge of the coordination of displayed C2 systems in the division tactical command post; Set-up, installing and maintaining VTC equipment in a tactical environment in support of the Maneuver Commander forward deployed Jump Tactical Operating Center; Conducted classified and unclassified VTCs, Conducted Installation, setup and maintenance of a diverse set of tools such as CODECS, Pan-Tilt-Zoom cameras, document cameras, Multi-channel video conferencing Modems, ISDN multiplexers, Video switching hardware, Audio switching hardware, Scan rate converters, Audio amplifiers, Audio mixers, video projectors and standard DOD cryptographic equipment.

• Forecasting and implementing upgrades to existing command posts.

Computer Sciences Corporation (CSC) - Uijongbu, Korea Mar 2004 - Nov 2004

Command and Control Systems Integration Team Member

Supervisor Name: Donald F. Koslosky, Phone: DSN 732-6335

• Responsible for the fusion of the various C2 systems in the division command post. Primarily in charge of the coordination of displayed C2 systems in the division tactical command post; Conducted Installation, setup and maintenance of a diverse set of tools such as CODECS, Pan-Tilt-Zoom cameras, document cameras, Multi-channel video conferencing Modems, ISDN multiplexers, Video switching hardware, Audio switching hardware, Scan rate converters, Audio amplifiers, Audio mixers, video projectors and standard DOD cryptographic equipment.

• Responsible for overseeing the installation; testing and functionality of the three major Division VTC Suites (War Room; Division Command Post and DIVARDY) all of which were controlled by one Central Control Room in accordance with approved diagrams and client specifications.

• Attended all G6 Staff meetings to provide client with progress reports on VTC upgrades; received client input on goals; objectives and desired deliverables then communicated information to company representatives to review and ensure contractual obligations are met.

• Forecasting and implementing upgrades to existing command posts.

United States Army - Active Duty Jun 1981 - Jun 2001

Served 20 years on Active Duty in the United States Army (RETIRED)

Directorate of Pers & Community Activities Noncommissioned Officer in Charge - Uijongbu, Korea, Grade Level: Sergeant First Class, US Army

Supervisor Name: Keith Colbert, GS 12, Phone: DSN 732-7332

• Responsible for the day to day operation of a military community with a population of over 3500 citizens.

• Managed the accountability of the municipal real and capital property worth in excess of $3.5 million dollars.

• Managed all recreation facilities including restaurants, shopping centers, libraries, athletic facilities and sports fields.

• Administered various community assistance programs such as Army Emergency Relief, Ration Control and Disaster Evacuation.

• Authored and presented regular orientation lectures to newcomers.

• Wrote annual fitness reports on municipal employees.

• Established liaison between the local Korean City Government and the Military Community.

United States Army Recruiting Station Commander - Detroit, MI, and Chicago, IL, Grade Level: Sergeant First Class, US Army

Special Security Officer, Theater Military Intelligence Brigade - Seoul, Korea, Grade Level of Position: Sergeant First Class, US Army

Supervisor Name: CPT Kevin Pollard, Phone: unavailable

• Screened background investigations for Top Secret / Sensitive Compartmented Information (TS/SCI) security clearances for the entire Korean Theater of Operations.

• Briefed and Debriefed SCI access of essential military personnel.

• Analyzed access requirements as determined by military duties of individuals. Inspected and accounted for TS encryption equipment and TS documents and other material.

• Inspected security measures for SCI Sensitive Compartmented Information Facilities (SCIFs) all across Korea. Maintained access control systems to TS/SCI facilities.

• Advised executive level managers on protection and application of TS/SCI equipment and materials. Graduate of the Defense Intelligence School, Compartmented Information Analysis and Administration Course (TS/SCI), 1994, Bolling AFB, Washington, DC.

EDUCATION

Central Texas College - Soto Cano Airbase, Honduras 1990

Course Work, Business Management

Vincennes University - Indianapolis, IN 1988-89

Course Work, Criminal Justice

University Of Maryland - Kaiserslautern, Germany 1986

Course Work, Small Business Management

Pierce College - Steilacoom WA 1982

Course Work, Automated Data Processing

Pontiac Township High School - Pontiac, IL 1981

Diploma

TRAINING

The United States Army Recruiting Command Noncommissioned Officer Academy - Ft. Jackson, SC 1999

Advanced Noncommissioned Officer Leadership Course

The United States Army Recruiting Command Station Commander’s Course - Ft. Jackson, SC 1997

The United States Army Adjutant General School Noncommissioned Officer Academy - Ft. Benjamin Harrison, IN 1994

Basic Noncommissioned Officer Leadership Course

The United States Army Recruiting School - Ft. Benjamin Harrison, IN 1992

Defense Intelligence School, Compartmented Information Analysis and Administration Course (TS/SCI) - Bolling AFB,

Washington, DC 1994

32d Air Defense Command Noncommissioned Officer Academy, Primary Leadership Course - Landstuhl, Germany 1985

The United States Army Adjutant General School, Personnel Administration Training Course - Ft. Jackson, SC 1981

PROFESSIONAL CERTIFICATIONS

Extensive experience in Personnel Security

Extensive experience in Video Teleconferencing utilizing Polycom, Tandberg, and Cisco Technologies

Experience in C2 Systems in a Division Tactical Command Post during Tactical Exercises

Country of Citizenship: United States of America

DoD US ARMY Security Clearance: TOP SECRET/SCI (INACTIVE)

AWARDS

United States Army Commendation Medal (Seven Awards), 1982, 1985, 1987, 1988, 1089, 1991, 1996

United States Army Achievement Medal (Five Awards) 1982, 1983, 1986, 1987, 1990

Soldier of the Year, Fourth United States Army, 1989

United States Army Recruiting Command Gold Badge Award (w/ 3 sapphires)

Exemplary Performance Award-"People to People" Organization ROK

OTHER

Excellent customer service, team player, work with minimum supervision, handles stress well, also very skilled in decision making, management, supervision, auditing, administration, communication, personnel training, planning and controlling, interviewing, advising, listening, advocating, delegating, managing, teaching, resolving conflicts, interviewing, advising, listening, delegating, facilitating, persuading, coaching, counseling, motivating, supervising, oral communication, guiding, analyzing facts, record keeping, compiling information, budgeting, work with classifying information, technical skills, Microsoft, Power Point, Microsoft Word, Microsoft Excel, integrity does what is right-legally and morally, strong work ethic, determination, leadership ability, resourcefulness, ability to quickly absorb, process and retain information, leadership skills, briefing skills, team leader skills, work well under pressure. I possess proven ability to planning, developing, implementing and administering the installations/activity information, Referral, and Follow up Program. Ability to determine the nature of the problems; identifies social and psychological factors. Knowledge of “intake evaluation” that include financial issues, medical problems, marital difficulties, educational or behavioral problems exhibited by children, job functioning, and relocatio n adjustments. Possess the knowledge of the social and behavioral sciences.

Contact this candidate