Customer Service Administrative Assistant
Resume:
MELONEY JORDAN
***********@*****.***
HUMAN RESOURCES/ADMINISTRATIVE ASSISTANT
Professional, detail-oriented administrative support for Human Resources Departments in corporate environments. Maintaining a strong work ethic, while always contributing to the team effort.
•Excellent Communication Skills (verbal/written)
•Exceptional Customer Service Skills
•Public Speaking/New Hire Orientation
•Switchboards/Multi-line Phones
•HR Records Management
•Workers’ Compensation Claims
PROFESSIONAL EXPERIENCE
MHM Services, Inc., Atlanta, Georgia
Administrative Assistant (02/10 – 09/12)
Process expense reports for Atlanta Regional Office. Human Resources duties, including maintaining all credentialing files, employee records, directing newly hired candidates in the Onboarding system prior to the scheduled orientation date. Conducting orientation for new employees, processing all new-hire paperwork and submitting all documentation to the corporate office. Call in Workers Compensation Claims that come into the regional office for processing through our insurance carrier as well as follow up with injured employee.
Outsourcing Solutions Inc., Douglasville, Georgia
Administrative Assistant (09/05 – 07/09)
Provided direct secretarial assistance to the Chief Operations Officer. Served as a liaison between the business owner, direct reports, and all inquiring clientele. Maintained confidentiality of privileged information. Updated spreadsheets, created expense reports, verified invoices, arranged travel plans, prepared and organized meeting agendas, coordinated meals, mass mailings and reception area. Edited electronic medical documentation upon physician and/or facility requests.
Paces Medical Staffing, Atlanta, Georgia
Medical Records Analyst (07/05 - 09/05)
Temporary position. Picked-up, processed and distributed emergency room records and documentation. Administered release of information requests for emergency room charts. Checked patient updates. Tracked chart location via Star Navigator 9.3 and McKesson’s Windows.
Edgewater Systems For Balanced Living, Gary, Indiana
Medical Records Tech (09/04 - 12/04)
Maintained medical records and incoming data while providing customer service to internal and external clients. Reviewed records for document completion and conducted regular audits to insure accuracy. Entered ICD-9 codes. Assembled, retrieved, examined, and filed charts as required.
Douglas County Schools, Douglasville, Georgia
Media Center Clerk (08/03 - 08/04)
Receptionist, general office assistance, processed cash receipts. Instructed students and teachers regarding Media Center policies and procedures. Performed tasks in other areas as needed.
Emory Parkway Medical Center, Lithia Springs, Georgia
PBX Operator (10/01 - 06/02)
Answered, directed and placed calls. Announced emergency codes throughout the facility to alert staff to assist. Greeted and guided patients and visitors. Performed additional duties as needed in a hospital environment.
EDUCATION/TRAINING
Medical Coding Specialist Program, Georgia Perimeter College
Certified Medical Coder (University-level course)
Computer Skills: Microsoft Office: Windows XP, Word, Excel, Outlook and PowerPoint. UltiPro, Kronos, Meditech, 3M Encoder, Star Navigator 9.3, Novell, McKesson’s Windows.
Other Skills/Office Equipment: Switchboards/multi-line phone systems, fax machines, bursters, collators, mail inserting equipment, auto folders, postage machines, electronic letter opening feed tables and complex copiers.
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