Customer Service 2009

Imelda Rodriguez Hurtado *************@*****.*** 818-***-****

HIGHLIGHTS OF QUALIFICATIONS

Over 15 years experience in financial environments, sales executive, account coordinator and operations.

Ten years experience in the field of Commercial and Residential Lending including Wholesale and Retail Origination with an emphasis in sales, public relations and credit analysis.

PROFESSIONAL EXPERIENCE/ACHIEVEMENTS

Lending

Expertise in business development in the originations of Income Property Loans and Commercial Loans relationships building including brokers, lenders etc., exceptional service, strategic planning, sales and marketing experience.

Develop and maintain comprehensive knowledge of all commercial products including loans, cash management, trade service products and deposits to facilitate cross selling and enhance the customer experience.

Ability to analyze financial statements, tax returns and preparation of credit write-ups and determined the amount of risk involved in the extension of credit for potential clients.

Responsible for all phases of underwriting including real estate analysis, cash flow models, profitability models and credit underwriting monitored and maintained portfolio, including covenants, compliance and quarterly updates.

Effectively negotiated terms structured pricing to bring opportunities to closure with minimal collaboration with senior staff members or management. Responsible for developing new business, retaining a portfolio of profitable lending relationships with local mortgage brokers and negotiating loan structures and documentation for Residential, Multifamily and Commercial Loans.

Utilized sales skills to build a portfolio of prospective clients and develop a referral network to maintain production for Eastwest Bank Branch Offices.

Supervisor/Manager

Consistently exceeded production goals for new loans, deposits and fee income, recognized as an effective negotiator, generating highest level of fee income.

Achieved revenue and customer retention goals while increasing client profitability through relationship building, outstanding service delivery, cross selling and referral development./

In charge of all branch operations, including the hiring, training, scheduling and supervision of up to nine employees in sales, customer service and new accounts.

Duties included developing a territory, making regular sales calls and service mortgage brokers to maximize sales volume. Assist brokers in pre-qualifying loan applicants; possess superior product and competition knowledge. Professionally represent First Federal Bank and market product line to make a presence in the community. Provided market data and other information as needed to management to help grow market share

Attended networking functions and events to maintain a presence in the community/

WORK HISTORY

06/08 -Present Sales Associate (cosmetics) Macy’s

09/ 2005-Present Office Broker/Owner Financial Providers Group, CA

02/200*-**-**** AVP, Income Property Lending Fullerton Community Bank, CA

09/2000-01/ 2005 Branch Loan Officer EastWest Bank, CA

10/1998-10/99 Loan Officer Lockheed Federal CU, CA

1996-10/1998 Account Executive First Federal Bank, CA

02/1991-1996 Branch Operation Supervisor First Federal Bank, CA

EDUCATION/PROFESSIONAL DEVELOPMENT

Univesidad Autonoma de Guadalajara, México

Interior Design Major

South Bay College, Los Angeles, Ca

Accounting Certificate Program

Certificate of Completion of First Federal Bank Management Training Program.

Languages

Fluent in Spanish

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