Angelia Settles

*** ***** ****** kjie8q@r.postjobfree.com

Springdale, Ohio 45246 513-***-****

Summary Of Experience

Accomplished professional with a strong background in quality system management, training and development, leadership and project planning. Able to bring mission-critical projects in on schedule and within budget. Confident in communication skills with proven ability to build and lead highly efficient teams, train personnel, and convey complex concepts in understandable terms.

Showcased Skill Set: Customer Service and Staffing

• Responsible for scheduling/staffing and coordinating production activities.

• Negotiate customer quotes, yearly contracts and blanket orders.

• Reconciled invoices, monitor nontaxable charges & shipping expedite fees.

• Field & respond to customer and client service concerns and escalations..

• Read & analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

• Manage 3rd Party customer/client audits; Showcase company product & merchandise and explain use, operation, and care of merchandise to customers.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Professional Experience

ALTAQUIP., Cincinnati, Ohio 2010-Current

Commercial and Consumer Equipment Servicer.

Warranty Manager & National Admin Trainer : Identify & resolve customer service issues; discrepancies regarding warranty coverage and nonpayment.

• Aging Report – research unpaid &/or denied claims and secure payment

• Unfiled Claims Report - Recognized (July 2010) for highest team efficiency since 2005.

• Develop templates & procedures to support training efforts by IT, Service Field Managers and Project Managers.

A&P TECHNOLOGY, INC., Cincinnati, Ohio 2004-2010

Manufacture braided glass/carbon/Composite reinforcements.

Quality Manager : managed all aspects of quality system requirements for ISO9001:200, AS9100 and customer-related Specifications. Includes: Auditing, Calibration/Testing, Customer Relations, Contract Review, Purchasing, Supplier Quality, Traceability, Corrective/Preventive Action, Continuous Improvement.

• Recognized for developing employee assessment program (Boundaries ©), which was adopted by the executive management team and implemented company-wide.

• Assist organization with the complete implementation of ISO-9001:2000 & AS9100 2004 Rev B (Aerospace) standards.

• Fuldilled per Management Team request: Quality Manager (2008-2010); Training Coordinator (2007); Production Manager (2006-2007); Purchasing Agent

(2004-2006).

3M PRECISION OPTICS, Batavia, Ohio 2002-2004

24/7 manufacturing facility specializing in Injection Molding, Optics and Micro-display.

Team Facilitator: Managed multi-team high efficiency area during 12 hr overnight production. Managed employee issues, quality testing and maintenance audits.

• Successfully assimilated new product & processes to meet quality objectives, reducing overall scrap 3% by applying Six Sigma & Kaizan events.

• Identified faulty inventory tracking system while performing Measuring Systems Analysis, applying Six Sigma techniques which resulted in reduced indirect costs.

CIGNA BEHAVIORAL HEALTH, Cincinnati, Ohio 2000-2002

After hours Behavioral Health facility which manages crisis calls from participants/providers.

Clinical Care Coordinator: fielded incoming mental health crisis calls; assessed severity of issues to activate appropriate emergency staff; provided medical doctors and staff with symptoms and events, diagosis of pschological staff, etc.

• Trained new employees on implementation of intake guidelines, managed care procedures and work flow.

• Developed reports, continuous training agenda & data assessment formulas as directed by Executive staff to assist in effective transition of new CMs/LSW’s to the Critical Care Unit.

• Recognized for successful coordination of crisis situations and securing safe placement of participants.

CASCO SOLUTIONS & AFFILIATED COMPANY, Cincinnati, Ohio 1995-2000

(Reliance Armor Sys} Manufacturer of sewn/sealed products and tactical armor.

Quality Coordinator / Production Foreperson: Worked with research team on prototypes; develop & train staff on quality manual procedures; manage quality system.

• Coordinated hiring, employee relations, employee assessments.

• Establish and implement Quality System (ISO-9000) throughout the company; Developed Quality System Manuals and Auditing Program; Monitored Supplier Quality and Corrective/Preventive Actions.

• Worked on R&D team to develop and design prototypes.

• Assignment to start-up Production and Quality Departments in newly purchased company (Reliance Armor Systems) achieving an effective transition of ownership.

• Monitor and address Supplier Quality Relations, serve as liaison between Customers, Officers, Midmanagement and Production Staff.

Education And Professional Development

• BS Psychology, University of Cincinnati, Cincinnati, Ohio

• Completed GE Aviation Supplier Orientation Training; Six Sigma Green Belt Training (3M Corporate sponsored); 13-week ISO-9000 Implementation Course

• Business Negotiation Training (CM Partners) 'Getting To Yes' theory introduced by R. Fisher and W. Ury.

Office Management & Additional Skills

Proficient in Microsoft Office {Excel, Word, Publisher, Powerpoint}; Experienced

• Made2Manage Systems, Peachtree, Paycor, Phoenix, Visio Flowcharts, & CAD

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