Customer Service Sales Representative
Resume:
ABDEL NASSAR
*** ********* ****. ******, ** *****
*****.******@*****.***
SUMMARY OF QUALIFICATIONS
A results-oriented client services professional with a cognitive and conceptual approach; Possess the ability to multitask and remain organized in a fast paced team environment; Capable of maintaining keen interpersonal, communication and analytical skills designed to assess problem areas and make recommendations; Knowledge in a variety of software programs including Microsoft Office Suite, and Lotus Notes Expert user in MAC, Window OPS, Internet research, with the ability to learn new programs quickly
EDUCATION
Charleston Southern University, Charleston, SC
Masters in Business Administration, May 2011
• GPA 3.0
University of South Carolina, Columbia, SC
Bachelors of Science in Business Administration, December 2006
Emphasis in Marketing
Spartanburg Methodist College, Spartanburg, SC
Associates of Science, Business Administration, July 2004
PROFESSIONAL EXPERIENCE
Aircraft Apprentice December 2004 – Present
US Air force Reserves, Charleston AFB, SC
• Manage all aspects of quality control and supervised personnel to ensure all proper aircraft regulations and codes were met
• Lead a team to provide maintenance for C-17 Aircrafts
• Conducted employee performance reviews and discussed actions plans with individual employees
• Train personnel on aircraft maintenance and safety to assess skill levels to ensure comprehension according to Federal safety laws
• Perform inspections, functional checks, and preventive maintenance on particular aircrafts
• Troubleshot and formulized unscheduled maintenance on assigned and transient aircraft utilizing various gauges, meters, measuring devices and other related test equipment
Advisor Assistant August 2009- July 2011
Kappa Alpha Psi Fraternity, Charleston Alumni Chapter
• Increase awareness an involvement among active college students at the College of Charleston
• Promote the organization through social media networking and face-to-face interaction
• Performed fund-raising and community service projects utilizing teamwork and cooperative skills
• Ensured fraternity compliance and upheld bylaws and procedures amongst undergraduate members
Sales Representative August 2010 – April 2011
Avis Budget Group, Charleston, SC
• Increased sales revenue, product awareness and customer satisfaction from previous years
• Built positive relationships with co-workers and in-store personnel, and professionally represent Avis
• Maintained a sound knowledge of specific automobile products and services
• Received and track incoming vehicles and maintained mandatory levels
• Implemented a electronic system to integrate the GPS inventory for more efficient management of vehicle stock
• Named top 200 employee for the month of November 2010 for upgrades
Lead Sales Representative
Cingular Wireless, Spartanburg, SC November 2006 – February 2008
• Assisted management in day to day sales floor and supervisory operations
• Received, organized, and managed product inventory of phones and accessories
• Assessed customers’ needs and wants and made recommendations utilizing key selling features and benefits
• Coordinated and supported marketing functions and events
• Resolved customer service issues; worked with retail center team members to consistently exceed customer service goals
• Assisted in the professional development of new associates on client engagement by instructing and reviewing their work
• Increased customer base by generating interest and building and fostering relationships
• Analyzed competitive product offerings in terms of features, benefits, and price points
• Identified any usual or unexpected balances or significant fluctuations and performed analytical procedures to effectively satisfy both the customer and Cingular
• Named 2007 “Feature Sales Person of the District”
• Member of the Top 100 in the Country, 2007
ACTIVITIES
• Men’s Wrestling Team, Spartanburg Methodist College, 2003-2004
• Mentor, Boys and Girls Club, 2009-2010
• Relay for Life, 2010
• Breast Cancer Awareness 5K, 2010
PROFESSIONAL MEMBERSHIPS
• Kappa Alphi Psi Charleston Alumni, 2009-present
• NAACP, 2009-present
References and supporting documents furnished upon request
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