Customer Service Assistant

Denise M. Galey

***** ****** **** ** #*** • Austin, TX 78753

913-***-**** • ********@*****.***

OBJECTIVE:

To obtain a rewarding career in Phlebotomy, a recent graduate of a NAACLS accredited program, I am also planning to get my certification after working for a couple of months which will enhance my value to your Organization. I have 128 clinical hours accrued.

PROFESSIONAL EXPERIENCE

GMR Marketing - New Berlin, WI 10/10-present

Fusion Marketing

Red Peg Marketing

PS-Stearns Marketing

Brand Ambassador

• Working at NASCAR races, Sports shows, requires traveling to events.

• Greeted clients, answered questions.

• Responsible for 200 demographic questionnaires daily.

• Using DCD’s to acquire proper age requirements per FDA standards.

• Set up and break down of tent and all displays.

• All duties as assigned.

Psychiatric Counseling Associates, Leawood, Kansas

Administration Assistant 9/08 – 3-/10

• Responsible for answering phones.

• Scheduling appointments, preparing charts.

• Filing, scanning fee sheets.

• Accepting payments.

• Accounts Payable.

• All duties as assigned.

Dr. Mark Gilroy DDS, Overland Park, Kansas 11/07 – 9/08

Administration Assistant

• Responsible for assisting Office Manager with all administrative functions including.

• Checking patients in and out, setting appointments over the phone and in person.

• Filing insurance claims, posting daily payments.

• Contacting overdue patients to schedule appointments.

• Occasionally assisting Dentist with Patients and procedures as needed.

• Other requirements included keeping a flexible schedule to fill in for others when needed.

TIGI Linea, Lewisville, Texas 8/04 - 3/07

Customer Service Representative

• Assisted retail customers by telephone and email with complaints, compliments or concerns with their hair care and cosmetic problems.

• Responsible for problem solving and assisting other Customer Service Representatives.

• Filed and entered orders in Oracle, and other duties as needed.

• Managed online promotions for several departments.

• Requirements included being proficient in Excel, Word and other Windows programs.

EDUCATION

Kansas City Kansas Community College – 8/86-5/87, 8/92-9/93

Kansas City, KS

Retailing/ Merchandising, Pre-Nursing

St Luke’s School of Phlebotomy Nov/Dec 2012

Kansas City, MO

COMPUTER SKILLS

Proficient in Word Perfect, MS Word, MS Works, MS Excel, MS Office,

COMMUNITY INVOLVEMENT

● 1997 to 2005 – Donated time at Degan Elementary, Lewisville Elementary School, Texas

Organized bulletin boards.

Prepared folders for students to take home.

Any and all tasks assigned to me by the teachers.

Room Mother 2 years.

● 2007-2009 - Served as Assistant Coach for Libertyview/Pleasant Ridge Middle School Spiker’s, Volleyball team.

● 2004 Served at Treasurer at Clearwater Club, Highland Village, TX

References available upon request.

Contact this candidate