Customer Service Sales

Jeanne Y. Davis ***** Walters Rd. # 45-281-***-**** (H)

Houston, TX 77014 281-***-**** ©

**********@*****.***

Education: Tuskegee University Hospitality Management Tuskegee, AL

Sales/Marketing concentration

Bachelor of Science Conferred May 2007

Experience

Pearson Performance Scoring Center Houston, TX

2010 period Scorer

. Scored responses from 3rd –to 8th-grade students in Maryland public schools

. Scored approximately 360,000 students responses in the subject matter of Math

Clutch City Entertainment Houston, TX

October 2009 – Present Guest Relations

. Assist with escorts for physically impaired guest

. Assist with guests concerns, complaints, and help with directions

. Process items for lost or found

Residence Inn by Marriott Houston, TX

June 2008-May 2009 GSA/Night Auditor

. Make reservations, process arrivals and departures of hotel guests, block rooms.

. Handle guests concerns and complaints

. Ensure all revenues are in balance, correct errors and discrepancies in accounts

. Obtain business relationships by providing excellent customer service

Tuskegee University Office of the Provost

October 2006-May 2007 Administrative Aide Tuskegee, AL

. Handled general administrative duties

. Aided in seminar presentations for teacher/student conferencing

. Assisted students and faculty with academic issues in the area of retention and counseling

Tuskegee University College of Liberal Arts and Education

November 2005 – May 2006 Administrative Aide Tuskegee, AL

. Handled general administrative duties

. Assisted with curriculum advisement and career planning for students within the college

Skills: Microsoft Word, Excel, PowerPoint, and Sales: Micros and POS systems

Honors & Awards: Tuskegee University Grant 2002-2004; 2006-2007, National Society for Minorities in Hospitality, Tuskegee University Choir Scholarship 2002-2005, Raytheon Mentor- Men tee program

Organizations: Tuskegee University Business and Engineering Planning Committee Co-chair; Advertising & Seminar committees, Hospitality Management Club, Tuskegee University Ambassador

References available upon request

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