Customer Service Human Resources

Dyane Anderson, PHR

***** **** *** *****, *******, TX 78023

417-***-****, *************@*******.***

Objective: To obtain a Human Resource position that will allow me to share my knowledge and experience gained from my education and past work experience. I would like to highlight my achievements, skills, strategic thinking and leadership abilities that enable me to consistently be an asset to the organization through my dedication, hard work, attention to detail and reliability.

Experience

BKD, LLP, Springfield, MO

Regional HR Generalist (12/08 – Present)

• Provide first level guidance to office human resource teams on firm policy and practice issues

• Meet regularly with national office human resource team and regional human resources team members to identify needs and develop solutions

• Provide HR support to 300+ employees in multi-states/multi-locations regarding employee relations, benefits and payroll

• Corporate Administrator of E-verify program – including monthly audits that local HR performed on new hires/rehires

• Conduct new hire orientation for corporate office

• Assist Regional Managing Partner in new hire, FLSA, compensation and termination processes

• Oversee the system administration of performance management, project evaluations, and continuing education monitoring for 250+ employees

• Assists and counsels employees with FMLA and short-term disability procedures

• Assists firm General Counsel with immigration issues (H-1B Visas and Permanent Residency)

• Accountable and responsible to maintain 300+ personnel files

• Participated in creating workflow, testing and implementation of recruiting and onboarding software

Interim Payroll Supervisor (03/12 – 05/12)

• Manage all tasks necessary to accomplish firms payroll processing objectives

• Supervise payroll clerk and coordinate/oversee/approve the payroll processing each pay period (bi-weekly, semi-monthly and monthly)

• Manage the compensation change process for the firm

• Review and approve all HR changes in HRIS (UltiPro) – new hires/rehires, transfers, promotions, address and tax changes

• Calculate all life event deduction adjustments each pay period

• Calculate occupational taxes that must be withheld from payroll

• Verify quarterly wages and taxes withheld from HRIS (UltiPro) before quarterly tax returns filed

Benefits Clerk (1/07 – 11/08)

• Responsible for entering new employees into medical/dental, vision and short/long term disability benefit programs

• Ensured accurate and timely processing of short-term disability claims

• Responsible for the administration and submission of COBRA paperwork to TPA

• Responsible for auditing monthly medical, dental, vision and disability reports

• Prepared the EEO-1 Report Filing

• Participated and assisted the Benefits Manager in new benefit implementation and annual enrollment

Marine Grade Marketing, Nixa, MO

Office Manager (11/03 – 12/06)

• Enrolled payroll and benefit data into the HRIS system

• Responsible for administration of payroll and benefits

• Responsible for overseeing all accounts receivables and payables

• Prepared bank account reconciliation

• Completed all bank deposits

• Responsible for coordination of export shipments and completion of customs paperwork

Marisol International, Springfield, MO

Export Customer Service Representative (5/03 – 10/03)

• Served as the onsite coordinator for customer’s international sales department

• Responsible for coordinating sales with customer’s international dealers

• Scheduled export shipments and completed customs paperwork

UPS Supply Chain Solutions, Springfield, MO

Export Customer Service Representative (9/01 – 4/03)

• Scheduled air and ocean export shipments for customers

• Completed customs paperwork for export shipments

• Compiled export quotes for customers

• Responsible for properly reporting shipment of goods by using Harmonized Tariff Schedule

American National Property & Casualty Co., Springfield, MO

Associate Underwriter (10/98 – 9/01)

• Approved/referred new auto and home policies

• Coordinated and proposed changes to auto and home policies

• Served as a customer service representative to answer phone calls from agents, mortgage companies and insured’s

Computer Skills

• Microsoft Office Suite 2010

• Windows 7

• QuickBooks Pro 2006

• AS400

• UltiPro Enterprise Software (HR/Payroll system)

• Silkroad Talent Management Software (OpenHire, RedCarpet and WingSpan)

Education

Master of Arts in Human Resource Management

Webster University, Springfield, MO

Bachelor of Science in Administrative Management

Southwest Missouri State University, Springfield, MO

Certification

Professional in Human Resources (PHR), HRCI #220*********

Training

Predictive Index Management Workshop, August, 2011

Professional Organizations:

Society for Human Resource Management, 2008 - present

Springfield Area Human Resources Association, 2009 - present

Springfield American Payroll Association, 2009 - present

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