Customer Service Representative

Nisha Pathak

***** ********** **. , ********, ** 93021• 805-***-**** • ************@*****.***

OBJECTIVE

A detail-oriented professional seeks position with opportunities for growth. Desire to work within a challenging, fast-paced environment that will allow implementation of analytical and creative skills making use of key applications and concepts learned through prior work experience.

PROFESSIONAL EXPERIENCE

Harbor Freight Tools, Corp Calabasas,CA

Staff Accountant 09/2011-02/2012

• Reconcile various payroll accounts (~25 accounts)

• Prepare journal entries during month end close

• Assist with projects during fiscal year auditing

• Research and resolve any variances from balance sheet reconciliations

Dole Westlake Village, CA

Accounts Payable (Temporary Position) 07/2011- 08/2011

• Processed invoices into the SAP system

• Printed and logged check requests

• Created excel spreadsheets for various projects

• Prepared overnight checks to Canada.

• Assisted with filing invoices and check copies

Table Mountain Casino Fresno, CA

Staff Accountant 08/ 2010-04/2011

• Account receivables- performed monthly account reconciliations (9 accounts) and general ledger entries on SAP

• Research and resolved any out of balances

• Account payables- processed high volume of invoices into the SAP system by matching purchase orders and requisitions, as well as verifying expense details

• Assisted payroll with ad-hoc requests including verifying amounts paid out to employees, amount of PTO paid out, and verify the hours worked and sick days taken in the Kronos system

• Supported the extended team with check runs for approval

• Assisted with incoming/outgoing mail and filing as needed

Century Travel Fresno, CA Travel Agent 03/ 2006 - 03/ 2009

• Booked Domestic and International flights

• Resolved conflicts related to flight and booking errors

• Supported senior management by providing new hire training to new employees

99¢ Plus Store Santa Clarita Valley, CA Assistant Manager 09/ 2003 - 02/ 2006

• Upheld company principles and values

• Lead training and development of all team members to ensure company standards were met.

• Demonstrated leadership attributes by successfully executing employee reviews

• Managed employee schedules and accommodated vacation requests

Bank of America Fresno, CA Customer Service Representative 08/1999 - 06/ 2003

• Resolved customer account issues involving fees, lost or stolen bank cards, and unexplained charges

• Helped clients to maintain checking and savings accounts

• Provided information regarding Investment Savings Accounts and US Savings Bonds

EDUCATION

California State University, Fresno 05/2009

Bachelor of Science in Business Administration: Primary focus on Accounting Principles.

Craig School of Business International Business Program London, UK

• Participated in the Undergraduate 2009 Summer Study Abroad program in

Institute of Management Accountants Fresno, CA

• Member

National Alliance on Mental Illness (NAMI) Fresno, CA

• Participated in Marketing activities for Non Profit Organization

TECHNICAL SKILLS & ADDITIONAL INFORMATION

• Knowledge: FASB and GAAP Principles

• Technical: Quickbooks, Microsoft Office Suite, Adobe Acrobat, SAP, Lawson, and many other applications.

• Global Business Experience: Regent College in London, UK

• Interests: Non-profit volunteering, traveling and reading.

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