Customer Service Administrative Assistant

PATRICIA A. BELL

*** * ***** ******, *******, IL. 630-***-****©

SUMMARY OF QUALIFICATIONS

• Over 10 years administrative, banking and real estate experience. Three years in real estate working for a nationally known bank, five years in banking working for two banks, locally and nationally known.

• Software skills and training: ARTA, CMS, Peachtree, CENLAR, Maestro, FEDLINE/ACH, PEOPLESOFT, EXTRA, Document Processing Systems (DPS) Interest Only Loans, Microsoft Word, Excel 2003, attended IAMB sponsored clinics for Processing 1, Title 1. Updated on MDIA/RESPA laws 2010.

Successfully completed long & short temporary work 2007 to present.

12/2010-1/2011 HKA Staffing/Glenview State Bank, Glenview, IL

Opener/Closing Coordinator

Contacted borrower to set-up closing date, time and location of Closing. Entered borrower data

for locked file into system, added legal description, P.I.N., vesting. Verified data for closing

documents, entered figures into HUD1 to balance to title company’s HUD1.Ensured all underwriting

conditions were met. Arranged for file to arrive at title company. Post-closing duties. Set up wire transfer.

Conventional and Freddie Mac loans

8/2010-8/2010 Kelly Services/Complete Advertising, Schaumburg, IL

Data Entry Operator

Entered data into system for advertising agency obtained from Google on Media Kits

of various magazines.

4/2010-5/2010 HKA Staffing Services/Travelclick, Glenview, IL

Administrative Assistant/Data Conversion Project Management

Entered data into computer to effect changes for the sales contracts.

Updated forecast details on Excel spreadsheet (2007).

Updated information in accounts such as; changed dates for contract expiration, contract duration

owners, account status, final figures. Checked status of accounts, notated where accounts were on hold,

notified the manager. Calculated figures in the company's Excel created calculator to arrive at figure for

partial year contracts, added figures into the system for final sales contract.

1/2010-3/2010 Select Staffing/Heart Financial, Schaumburg, IL

Customer Service Representative

Assisted homeowner with questions and concerns on the Government's Making Homes

Affordable Program. Tracked incoming/outgoing packages via USPS, Fed-X, UPS.

4/2009-12/2009 Adecco/Bank of America, Lisle, IL

Home Specialist III

Prepared post-closing files to be scanned, shipped to the home office for storage.

Ensured post-closing file received from Title Company was accurate.

Trained and updated in Compliance Regulations.

9/2008-1/2009 Mountain LTD/Aon Consulting, Rolling Meadows, IL

Enrollment Specialist

Assisted various clients in the process of open enrollment of their health/welfare benefits.

2/2008-4/2008 Salem Group/Harris Bank, Rolling Meadows, IL

Consumer Lending Assistant

Set-up ACH accounts, (high volume per day).Sorted, distributed high volume of

delivered loan payments to Proof in a timely manner.

1/2008-2/2008 Ajilon Finance/MyPoints, Schaumburg, IL

Reception/Administrative Assistant

Answered incoming calls, retrieved, distributed voice mails.

Researched and recovered lost or broken keycards for management.

Arranged for repairs to office machines, fixtures. Sent out Fed-X packages.

Sorted all incoming mail and distributed. Ordered office supplies. Arranged

conference calls.

9/2007-12/2007 Venturi Staffing/Jewel/Osco, Melrose Park, IL

Benefits Customer Service

Assisted employees in the enrollment process for health/welfare benefits.

5/2005-8/2007 PNA Bank/Mortgage Lending Hinsdale, IL

Closer/Processor

Entered data for the closing documents into system, Closing instructions, Fee sheet.

Ensured Title Commitment was clear for closing. Ensured that homeowner Insurance

Declaration page had correct borrower information, amount of coverage, replacement cost,

Mortgagee Clause. Processed new broker packages, registered new loans

Closed loans for Mixed-Use, 1-4 Family, Commercial properties, Interest Only loans,

properties held in Trust. Completed post-closing on all files closed. Followed up with Title

company, closing Agent for any missing documents, errors.

Trained in Compliance Regulations.

5/2002-3/2005 Nationwide-REAS Inc. Real Estate Naperville, IL

Appraisal Coordinator

Researched, resolved customer and appraisal issues to completion of order.

Appraisal tracking done via database (CMS) at high volume.

Generated daily database reports to ensure accuracy of Appraisals. Assisted with Commercial

Appraisal orders. Acted as the liaison between the appraiser, contact person and client.

Ordered high volume of flood certificate requests. Trained and updated in Compliance.

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