Customer Service Supervisor

Location:

Baton Rouge, LA

Posted:

June 23, 2010

Contact this candidate

Resume:

Lisa E. Ventress

**** *’Neal Ln.

Apt ***

Baton Rouge, Louisiana 70816

Mobile: 337-***-****

Email: kib9ur@r.postjobfree.com

WORK EXPERIENCE

Louisiana Department of Justice September 2009-December 2009

1885 N. 3rd St. Baton Rouge, LA 70802 Hours/week: 32

Supervisor: Trey Phillips

Telephone: 225-***-****

Law Clerk

• Worked independently providing daily research and analysis as needed; drafted and edited affidavits, briefs, memorandum, and petitions.

• Interviewed clients for confirmation of statements indicated on consumer complaints; organized case file for easier access to materials; regularly researched issues concerning: anti-dumping, anti-trust, fair trade, civil procedure, and use of civil investigation evidence in criminal cases, using both electronic researching tools and books as needed.

• Reviewed documents for suspicious activity of companies being investigated for violations of the law and provided factual links and analysis used in developing case strategy.

• Attended weekly meetings of the LA Shrimp Task Force Commission to document issues needing immediate research and provided interpretations of both case laws and statutes within given deadlines

Thomas M. Cooley Law School May 2009-August 2009

300 S. Capitol Ave. Lansing, MI 48933 Hours/week: 3

Wage: 8.50 per hour

Supervisor: Susan Howard

Telephone: 517-***-****

Note Taker

• Attended weekly classes to provide transcription of class lectures to disabled students, edited, and summarized notes taken for student use.

Louisiana Department of Labor

1001 N. 23rd St. Baton Rouge, LA 70802 June 2006 - November 2006 Wage: 25.00 per hour Hours/week: 40

Supervisor: Cynthia Bentley

Telephone: 225-***-****

Reintegration Employment Specialist

•Managed cases to complete employment assessment of marketable skills, education level, and previous work experience, identified job opportunities, referred and placed clients in jobs for which they qualified.

•Reviewed the accuracy and thoroughness of client information on applications and prepared clients for prospective interviews.

•Maintained accurate and up-to-date notes of referrals, services provided, pay rate and duration of employment.

•Identified resources for assistance with housing, clothing, food, and education as needed.

•Performed follow up procedures to determine job retention after placement or continued need for service.

Cost Plus Inc. World Market January 2006- June 2006

5919 Bluebonnet Blvd. Baton Rouge, LA 70809 Hours/week: 15-20

Wage: 7.00 per hour

Supervisor: Stacie Verdun

Telephone: 255-***-****

Cashier

•Provided customer service to customers as needed, counted money in cash drawers at the beginning and end of shift to ensure accurate record keeping and processed merchandise returns and exchanges.

•Greeted customers upon entering the store, stocked shelves, and received customer account payments.

Agricultural Research and Extension Center August 2003 - May 2006

A.O. Williams Hall P.O. Box 10010 Baton Rouge, LA 70813 Hours/week: 40

Wage: 1,800.00 per month

Supervisor: Dawn Patin-Mellion

Telephone: 225-***-****

Consultant-Small Farms Project

•Provided information on marketing and advertising strategies to farmers to increase revenues; prepared workshop-training materials and provided reports for total expenditures for trainings.

•Created final reports of annual accomplishments for both Small Farmers Training and Academy Summer Programs.

Wage: 8.50 per hour

Supervisor: Ketrice Joseph

Telephone: 225-***-****

Administrative Assistant Hours/week: 20

•Typed and transmitted various forms such as: payroll, change in payroll, invoices, etc., made copies, filed documents, managed a multiline phone system, sorted and delivered messages, and mail, and stocked supplies.

Sears Roebuck and Co. September 2005-November 2005

6401 Bluebonnet Blvd Baton Rouge, LA 70836 Hours/week: 20-25

Wage: 6.50 per hour

Supervisor: Anne Flynn

Telephone: 225-***-****

Cashier

•Monitored checkout stations to ensure adequate cash and staff were available.

•Offered customers carry-out services at the completion of transactions; processed merchandise returns and exchanges; calculated total payments received and reconciled this with total sales.

J’s Exclusive Fashions May 2005-July 2005

2101 Government St. Baton Rouge, LA 70806 Hours/week: 30-40

Wage: N/A

Supervisor: Johnnie Cobbins

Telephone: 225-***-****

Volunteer Intern

•Developed marketing strategies for increasing customer base and sales.

•Created customer and merchandise inventory files via Microsoft office.

•Created and executed designs for visual merchandising displays.

•Implemented new merchandising plans and ideas for continuation after internship was completed.

Bennigan’s Tavern and Grill January 2004- February 2005

6353 Bluebonnet Blvd Baton Rouge, LA 70836 Hours/week: 15-20

Wage: 6.50

Supervisor: Jimmy Hamm

Telephone: 225-***-****

Hostess

•Created a pleasant atmosphere upon the entrance of guests, by welcoming, seating and assisting guest where services were needed.

•Up-sold special menu items and/or other monthly promotions offered.

EDUCATION

Thomas M. Cooley Law School Lansing, MI 48933

Juris Doctor, Jan. 2007-Jan. 2010

Southern University and A&M College Baton Rouge, LA 70813

Bachelor of Science, December 2005

Major: Family and Consumer Sciences

Minor: Marketing

Opelousas High School Opelousas, LA 70570

Date of Diploma, May 2002

TRAINING

•Westlaw and LexisNexis Certification courses

SKILLS

•Microsoft Office (Word, Excel. PowerPoint), Lexisnexis, Westlaw, PACER, oral and written communication, public speaking, typing (45-53 wpm), use of office equipment i.e. fax, scanner, etc., research, creative thinking, organization and time management.

AFFILIATIONS

•Black Law Student Association- Secretary

•American Bar Association/Student Division-Member

•Thomas M. Cooley Moot Court Board -Member

•Thomas M. Cooley Peer Mediators-Member

•Volunteer - Consumer Fraud Prevention Project -operated by Elder Law of Michigan, Inc.

LAW SCHOOL HONORS and ACTIVITIES

•Top Five Litigator First Year Moot Court Competition

•Deans List

•Black Law Student Association- Executive Board Member

-Black Tie Affair Committee Member

-Professionalism Committee Member