Manager Help Desk

Danielle Denton

** ********* *****

Newnan, GA **265

678-***-****

****************@*****.***

Professional Experience:

Web Programmer/Software Developer/Help Desk Manager

*/**** – 4/2012 – Ganuch Inc., Tyrone, GA

• Designed and programmed software for corporate product, which is a web-based logistics management data system for the Army. Development tool used for this project were ASP, JavaScript, VBscript, CSS, Visual FoxPro, MySQL, and Oracle.

• Maintained and created new WebPages and programs at the customers’ requests

• Created WebPages in HTML, ASP, and VBScript. JavaScript was used for input validation.

• Created backend programs in FoxPro.

• Data for site was manipulated and stored in MySQL databases

• Managed support help desk for 20,000+ customers

• Wrote and maintained web based help manual

• Developed modules/tools for the companies’ corporate business management website. The website tracked contracts, help desk tickets, employee timesheets, and more.

• Maintained development servers, performed data backups, managed inventory corporate staff, processed system access request (SAR) and managed end-user accounts

Web Programmer/Software Developer/Help Desk Manager

9/2003 - 9/2009 - Xotech-LLC, Tyrone, GA

• Designed and programmed software for corporate product, which is a web-based finance data system for the Army. Development tool used for this project were ASP, VBscript, JavaScript, CSS, Visual FoxPro, MySQL, and Oracle.

• Maintained and created new WebPages and programs at the customers’ requests

• Provided training for FINLOG software users

• Managed the support help desk

• Wrote and maintained web based help manual

• Developed modules/tools for the companies’ corporate business management website

• Maintained 25+ servers, performed weekly data backups, managed inventory for four companies, managed end-user accounts

12 Analyst Logistics I

3/2003 - 9/2003 - Stanley Associates, Inc., Atlanta, GA

• Performed senior executive administrative support for the Army Forces Command, G-4, Supply, Maintenance and Transformation Division, as a US Army Contractor, Fort McPherson, GA

• Provided expertise in the development and publication of web-based modules for the organizational home page

• Organized, published and monitored a division task list for the Division Chief. Managed the division budget and timesheets

• Assisted members of the division staff in general administrative and information system applications

Substitute Teacher (part-time)

11/1999 - 3/2003 - Fulton County School Systems, South Fulton County, GA

Taught all grades and aided students with assignments and monitored the classroom

Education:

Georgia State University, Atlanta, Georgia

BBA in Computer Information Systems - 2002

Brookdale Community College, Lincroft, NJ

AA in Business Administration

Other:

Active Secret Clearance

Security+ Certified

IASO Certified

Skills:

ASP EMS Manager

VB Script Dreamweaver

Visual Basic 6.0 Professional Edition Database Management

HTML Microsoft Excel

JavaScript Microsoft Access

Oracle Microsoft PowerPoint

MS Visual FoxPro Microsoft Word

MySql

References upon request

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