SUMMARY:

* **** ***** ** ********** in SAP R/* ,3 years of experience as a CRM expertise with focus in sales, marketing, and service areas., Having 2 yrs experience as SAP R/3 ABAP/4 Programmer with MM, SD,PP Modules

Strong background designing and deploying integrated solutions with SAP CRM.

Adept in all phases of project development, from concept through realization.

Able to translate business objectives into clear functional and technical requirements.

Excellent communication, interpersonal, and presentation skills.

Having knowledge of data dictionary objects.

BDC (Batch Data Communication) using both session and call transaction methods, SAP Script, ABAP/4 reports (Classical & Interactive).

Experienced in ABAP/ 4 Programming and understand user requirements.

Knowledge of various reports for SD, MM & FI, including Interactive & ALV reports.

Developed Batch Data Communication programs to migrate data from the legacy system to SAP R/ 3 systems.

SAP BDC programming, LSMW, Interactive classical and ALV reports, Dialog Programming, Data Dictionary, Function modules, Screen, SAP Scripts, Smart Forms, ABAP query, Logical Database, Performance Tuning.

Knowledge of IDOCs and ALE.

Creating Technical documents and reviewing of Technical documents

Good understanding of SD,MM, PP concepts and fundamentals.

Strong believer in team work, building cordial relation with people inside and outside the organization, innovative solutions for difficult programming problems , self learner and fast learner

Operating Systems Windows NT/2000/XP.

Data base MS Word, Excel, PowerPoint, Access

Languages C , C++

SAP R/3 : SAP 3.1/4.0/5.0/5.1,ABAP,CRM

Programming ABAP 4 ( BDC,SAPSCRIPT,REPORTING,MODULE POOL)

Cross Applications ALE, IDOC, RFC, MESAGE CONTROL. ,BAPI

INDUSTRY:

IT

Construction/Earth moving equipment industry/Steel/Garments

EDUCATION:

Graduation in B-Tech, Electrical & Electronics Engineering from JNTU University.

PROFESSIONAL EXPERIENCE

Company: VARUN JCB PVT LTD

Role: SAP CRM

TEAM SIZE: 15

Duration: June 2008 – July 2011

APPLICATION DEVELOPMENT & TO MAINTAIN CRM MODULE

APPLICATION

• Provide CRM functional design solutions for customers, including full life-cycle implementation.

• Configure and implement CRM functional modules, encompassing sales planning, order management, account and contact management, and commission management.

• Collaborate with technical, production, and design teams to create Web and e-mail campaigns and solutions. Define technical designs and develop and implement test plans.

• Conduct detailed analysis sessions with end users and business subject matter experts (SMEs).

• Identify and administer CRM best business practices per business standards for functional process

• Responsible for SAP systems integration, application design, and product management for global commercial retail clients.

• Tasked with administering modules for customer service and support, resource planning, and service operations and management.

• Identified requirements for clients and designed appropriate business models and user interfaces (UI).

• Configured SAP CRM products per requirements, including testing, problem solving, and debugging.

• Wrote CRM functional specifications and CRM configuration as member of support team.

MAINTAIN THE REPORTS IN THE DEVELOPED SYSTEM

• Responsible for reporting the customer requirement & problems related to Sales, Service, Spares over 7 different regions in a single dealership Service view is a JCB CARE LINK (Field Service, Support) it is a SAP CRM software which is maintained by CUSTOMER RELATION MANGER who support the wholesale customer and monitored by Chief executive officers. This system is used to key in the request from the customer and track the request until it gets closed. We create one or more service orders to fulfill the customer request and assign them to multiple groups to handle the requests. Review has been integrated with many service provider systems so they can automatically close the issue, without logging in to other system.

• Maintain customer contact/equipment data throughout the dealership

• Equipment failure analysis data machine/customer/month wise will be maintained for future analysis

• Develop and execute targeted, installed-base marketing campaigns planning

• Weekly Report / Monthly A M Reports, MIS Part Performance Report, Maintaining monthly CSI, MTTR,FTF reports, Maintaining Complaint Register, Warranty credit Notes register, Free Mandatory Visit Control Register, Quarterly Visit Control Register and Maintaining Customer Database, MTTR (Mean time to Recovery).

• TECH WEB (feeding technical information in JCB DISTRIBUTION SYSTEM).

• Generate service contract quotations, and service orders enquires

• Manage service contracts, automatically verify entitlement, manage service-level agreements, and alert agents when a customer's contract is about to expire. Support a variety of service contracts, including standard parts and labor contracts and usage-based contracts.

• Access information on service histories, contracts and service entitlements, service levels, installed base, and warranties through an easy-to-use interaction center screen.

Company: INTEGRATORS SYSTEMS OF SIEMENS , INDIA

Role: SAP ABAP CONSULTANT

Team size: 6

Duration: May2006– April 2008

PROJECT # 1

Company : Integrators

Client : . steel co Gujarat ltd.

Duration : July 2006 to December 2006

Role : ABAP Consultant.

Client Description:

Manufacturer and Exporter of cotton, yarn, knitted fabric and garments.

Responsibility:

Created various SD, MM related reports and has also done the modifications as per the requirement of key users.

Modified report for material consumption on monthly basis (MM Module).

Developed BDC for amending sales order using VA02 (BDC SD Module).

Developed a CALL-TRANSACTION to migrate Vendor Master Data from legacy system to SAP R/ 3 database. The data was uploaded using Transaction FK01.

Modified Smart Form for purchase order.

PROJECT # 2

Company : Integrator.

Client : RINL (Steel), vizag.

Duration : February 2007 to October 2007.

Role : ABAP Consultant.

Client Description:

First Indian Company to set up a continuous galvanizing line for thin gauge sheets and a color coating line for manufacture of color coated (steel) sheets.

Responsibility:

Created ALV report which displays the list of purchase orders.

Created Smart Form for return material Chelan.

Developed BDC for creating purchase orders using transaction code ME21N.

Created various SD, MM related reports and has also done the modifications as per the requirement of key users.

PROJECT # 3

Company : Integrator.

Client : Jindal steels , Raipur .

Duration : November 2007 to April 2008 .

Role : ABAP Developer.

Client Description:

The Company is the integrated Steel Plant. The Plant is engaged in manufacturing and sale of Stainless steel, Alloy steel, Carbon steel, free cutting & various special alloy steel in domestic as well as foreign markets.

Responsibility:

Modified standard script MEDRUCK to get the company Header, Logo, changed the paragraph character formats and displayed terms and conditions at the bottom of the script.

Created Interactive report for pending orders list.

Developed Batch Input Programs to upload employee address using transaction code PA30.

Created various SD, MM & FI related reports and has also done the modifications as per the requirement of key users.

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