customer service rep

Sharla Massie

*** ****** ******

Fayette, Ohio **521

Home-419-***-**** Cell-419-***-****

khjoii@r.postjobfree.com

Skills

Typing, 65 wpm

Alpha and numeric data entry

Organizational and creative abilities

Excellent interpersonal skills, phone manners and office etiquette

Microsoft word

Accounts Receivable and Payable

Shipping and Receiving Clerk

Purchasing

Minor Small front loader and fork lift truck

Work Experience

2010-2011 Amigos Pizza, Fayette Ohio 43521

Dining Room Supervisor and “Waitress, Kitchen Prep

2007-2011

Circle K, Fayette Ohio 43521

Customer Service Representative

Cash handling, Greeting customers, Keeping store running smooth and shelves well stocked, Balance Paper work and help train new employees

2006-2007 Home Shopping Network(home based business)

Answer inbound calls. Process customers orders. Suggestive selling. Update customer information. Process payments and give ETA of product ordered.

2005-2006 Stan Pepple Motors, Bryan Ohio, Service Writer

Set appoints for service on vehicles. Greet customers. Enter work orders. Bring vehicles into service garage. Keep customers informed on the status of their vehicle. Process payments. Follow-up calls. Accounts receivable.

\2001-2005 Automatic Data Processing, Ann Arbor, Mi

Answer inbound calls/Enter data gathered from the adjuster into a data base for processing valuations. Ask any additional questions about the vehicle to achieve the best possible value. Advise adjuster in equipment on vehicle in standard or aftermarket. Process incoming faxes. Assist in market research

EDUCATION:

High School Diploma

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