Customer Service Quality Assurance

Brandi Jones

**** ******** **. ***. ** Macon, GA 31210 478-***-**** ********@*****.***

Cell Phone : 478-***-****

Objective

To obtain the position of Shipping Clerk in order to grow and utilize my skills to become a more valuable asset to the company.

Skills

Production, RF Scanner Equipment, Quality Control, Shipping/ Receiving, Merchandising/Stock, Microsoft Works/MS Word, Microsoft Excel, Power Point, Data Entry, Customer Service

Experience

07/2010-09/2011 Macy's

Receiving/ Warehouse Worker

Receive and count stock items, and record data manually or using computer.

Pack and unpack items to be stocked on shelves in stockrooms and warehouse

Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Store items in an orderly and accessible manner in warehouse, tool rooms, supply rooms, or other areas.

Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.

Keep records on the use and/or damage of stock or stock handling equipment.

Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Provide assistance or direction to other stockrooms and warehouse

08/2007-09/2009 Ykk/ Adecco

Production/ Quality Assurance

Operate machinery used in the production process, or assist machine operators.

Examine products to verify conformance to quality standards.

Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions.

Count finished products to determine if product orders are complete.

Mark or tag identification on parts.

Load and unload items from machines, conveyors, and conveyances.

Pack finished products manually.

Help production workers by performing duties of lesser skill, such as supplying or holding materials or tools, and cleaning work areas and equipment.

Clean equipment.

Record information such as the number of products tested, meter readings, and dates and times of product production.

03/2006-08/2007 McAlister's Deli Macon, GA

Food Preparation

Store food in designated containers and storage areas to prevent spoilage.

Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.

Portion and wrap the food.

Weigh or measure ingredients.

Mix ingredients for green salads, fruit salads, vegetable salads, and tuna.

Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage area

Clean and sanitize work areas, equipment, utensils, dishes, or silverware.

10/2005-12/2005 Kohl's Macon, GA

Receiving/ Warehouse worker

Receive, open, unpack and issue sales floor merchandise.

Clean display cases, shelves, and aisles.

Pack and unpack items to be stocked on shelves in stockrooms and warehouse.

Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.

Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Clean display cases, shelves, and aisles.

Compare merchandise invoices to items actually received to ensure that shipments are correct.

08/2005-10/2005 Circuit City Macon, GA

Product Specialist/ Customer Service

Answer customers' questions about merchandise and advise customers on merchandise selection.

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

Take inventory or examine merchandise to identify items to be reordered or replenished.

Pack customer purchases in bags.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Receive, open, unpack and issue sales floor merchandise.

Clean display cases, shelves, and aisles.

Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

01/2002-04/2004 Krystal. Macon, GA

Customer Service

Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

Accept payment from customers, and make change as necessary.

Request and record customer orders, and compute bills using cash registers.

Relay food orders to cooks.

Clean and organize eating, service, and kitchen areas.

Notify kitchen personnel of shortages or special orders.

Communicate with customers regarding orders, comments, and complaints.

Prepare daily food items, and cook simple foods using proper safety precautions and sanitary measures.

Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.

Prepare and serve cold drinks, or frozen drinks or desserts, using drink-dispensing, or frozen slush machines.

Education

2001-2005 West Side High School Macon, GA

* High school diploma

* Graduated in May of 2005.

2006 Central Georgia Technical College Macon, GA

* Business Management

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