Customer Service Assistant

Rob H. Van Gessel

*** ***** **** ****. #*

Santa Monica, CA 90405

Phone: 310-***-****

*******@*****.***

SUMMARY OF QUALIFICATIONS

Over ten years of office support experience working in a wide range of fields. Extensive experience in word processing, desktop publishing, digital design, ecommerce, and many database applications on Mac and PC. Excellent writing, research, and customer service skills. Committed, able to work tight deadlines.

TECHNICAL SKILLS

Word Excel Access ACT HTML Kit Photoshop Illustrator InDesign Typing Speed: 60wpm 10-key by touch

EMPLOYMENT HISTORY

2011 – Present OFFICE TEAM STAFFING SERVICES, Los Angeles, CA

Office and Administrative Support

Temporary job assignments with clients

Assembling marketing kits, generating mailing labels, implementing Barcode software for Macs

Data entry, QuickBooks Pro to track customers

2008 – 2010 PROFESSOR LANA PHILLIPS, Mar Vista, CA

Project Assistant

In charge of a variety of desktop publishing projects such as:

Assembly/format of 180-page custom-published textbook for classroom use

Using InDesign from imported PDFs, the work includes photo clean-up

Created customized holiday cards using Photoshop

Personal website design

2005 – 2008 ONLINE SECURITY, Culver City, CA

Marketing Assistant

Provided support for legal forensics service for attorneys

Generated correspondence in Word format to attorney clients

Data entry, maintaining client information on Excel and ACT applications

Designed brochures, flyers and business kits using Photoshop and InDesign programs

Periodically updated features on the company website

Helped load and unload equipment for convention shows around the country

2005 – 2006 B & B PRINTING AND GRAPHICS, Los Angeles, CA

Digital Assistant (temporary)

Took orders from customers

Set-up jobs for two-color process printing implementing Photoshop and Illustrator

Performed desktop publishing jobs

2002 – 2004 BORDERS BOOKSTORE, Santa Monica, CA

Sales and Customer Service

Attended cash register

Stocked books and dvds

Assisted customers with title searches

2000 – 2002 ORANGUTAN FOUNDATION INTERNATIONAL, Los Angeles, CA

Marketing Coordinator

Provided customer service support for an environmental program

Sought donations from the general public for animal adoption program

Updated website notices, and maintained Raisers Edge constituent/donors database

Assembled kits, brochures, annual reports and typed correspondence on WordPerfect

EDUCATION

California State University at Northridge, Northridge, CA ~ B.A. in Graphic Design

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