Customer Service Rep

**** ****** **** **

Houston, TX *****

281-***-****

***********@***.***

Kenosha Smith-Williams

Objective Seeking a position with a progressive and stable company where my extensive experience and various skills in Customer Service/Sales will be further developed and utilized.

Experience May 2005 - Present IndyMac Bank Irving, TX

Business Development Manager

 Developed and maintained superior relationships with brokers

 Prepared weekly sales reports to aid in meeting/exceeding monthly quota

 Managed the needs/requirements of accounts through extensive follow up procedures

 Improved customer service based on client feedback

Oct 2003 – Apr 2005 New Century Mortgage Plano, TX

Account Executive

 Developed strong relationships with established accounts while acquiring new accounts

 Assisted brokers with loan coordination from submission to funding

 Empowered brokers to be self sufficient with the support of online technology

 Maintained high level of customer service to ensure successful account retention

Aug 1999 – Oct 2003 Motown Mortgage Group Houston, TX

Processing Coordinator

 Organized files originated by loan officers

 Fulfilled conditions needed for loans to fund

 Communicated with clients detailed process of loan

 Conducted cold calls to acquire new clients

Oct 1997 – Jul 1999 Blockbuster Video Houston, TX

Assistant Store Manager

 Supervised a staff of ten employees

 Responsible for the recruitment and training of customer service representatives

 Surveyed customers to seek feedback on sales techniques and quality of service

 Improved service through customer feedback and successfully handled all public relations

issues

Education 1989-1993 Westbury High School Houston, TX

 High School Diploma

Skills  Proficient with Microsoft Windows, Word, Office, Power Point, 10 Key Punch, and Internet

References  References are available upon request

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