Customer Service Representative

Lakia Walters

**** ** ****, ***. ** ? Oklahoma City, OK 73135 ? 405-***-**** ?**************@*****.***

Education

Mid-Del Technology Midwest City, OK

Medical Office Assistant August 2010-May 2011

Medical Billing and Coding

Rose State College Midwest City, OK

30 College Credited Hours September 2010-May 2011

Guthrie Job Corps Guthrie, OK

Business Certificate

G.E.D.

Skills Profile

Medical Billing

Medical Office Skills

ICD-9 & CPT Coding

Medical Terminology

HIPAA (Security)

HIPAA (Privacy)

Anatomy

Physiology

Office Procedures

Customer Service

Health Insurance

Human Resources Concepts

Records Information Management

Office Management

Managing People

Business Concepts

Business Communication

Business Ethics Awareness

Computer Fundamentals Windows XP

Computer Literacy Windows XP

Personal Finance

MS Word, Excel, PowerPoint 2007

MS Access 2003

Data Entry 10-Key

Data Entry Alphanumeric

Filing (U.S.)

Telephone Etiquette

Listening Skills

Sexual Harassment Awareness (U.S.)

Diversity Awareness (U.S.)

Certificate of Competency

Diversity Awareness (U.S.)

Employment History

Sprint Call Center Oklahoma City, OK

customer Service Representative September 2011 to April 2012

Wal-Mart Oklahoma City, OK

Customer Service Representative March 2011 to April 2012

Customer Service Representative July 2007 to February 2008

Cherokee Nation/Talking Leaves Oklahoma City, OK

Admission Counselor June 2008 to November 2008

Guthrie Job Corps/ResCare Oklahoma City, OK

Admission Counselor August 2000 to April 2008

Additional Qualifications

Listed are my professional employment skills and experiences:

Front office procedures; Answering multi-line phone systems, filing, faxing, etc.

Scheduling appointments and reservations

Ordering supplies and maintaining inventory

Enforcing company policies, goals, objectives, and procedures

Training and supervising

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