Araceli Valdivia

** ******** **. #*

El Paso, Texas *****

Phone 915-***-****

Araceli Valdivia

Objective: To use my proven skills in Front & Back Office procedures, Customer Service and Accounting to successfully help your company and your existing team obtain the best results and financial expectations you seek during these challenging economic times.

Summary of qualifications 2003 - 2009 Office Xperts Inc (Xerox Agency) El Paso, Texas

Administrative/Office Manager

 Successfully supported Sales & Marketing Staff in a hectic business environment.

 Efficiently handled all front and back office responsibilities including, A/R, A/P, Collections, and Customer Service.

 Proficient in Excel, Microsoft Word, Publisher, Quick Books, Power Point, Data Entry, Filing and more.

 Accurately handle answering phones for a five line system.

 Timely Reporting and entry of all sales tax and 940/941 accounts.

 Worked closely with sales and management in solving all customers issues.

2000 - 2003 DBI Copier Solutions (Xerox Agency) El Paso, Texas

Administrated Assistant / Sales Support

 Successfully supported Sales & Marketing, including productive cold calling.

 Efficiently handled all office responsibilities for the business.

 Exceeded expectations in collections, repeat customer business and service.

 Accurately managed heavy data entry environment while maintaining a hectic office.

1998 - 2000 International Data El Paso, Texas

Customer Service

 Profitably handled specific assigned clients and their accounts.

 Responsible for the accurate handling of balancing the cash daily, including the distribution of incoming wires and checks to clients accounts.

 Efficiently handled Weekly and monthly management status control reports on all clients.

 Successfully Identified and targeted all accounting errors and saved the company money.

1995 - 1998 Azar Nut Company El Paso, Texas

Shipping and Receiving Clerk

 Accurately prepared alll shipping documentation.

 Successfully interfaced with Customer Service increasing customer satisfaction and repeat business.

 Established documentation system to support audit trail of inventory movement.

 Effectively provided assistance in all inbound and outbound freight activities, improving the scheduling of trucks and timeliness of all loading & unloading.

 Improved training for personnel through better compliance to duties that ensured quality of company policies and procedures.

 Efficiently handled Inventory control & warehouse transfers.

 Identified and targeted causes for all returns, credits, and damaged items that reduced affected products and inventory losses.

 Responsible for receiving merchandise, producing Bills of Lading, and updated data daily.

1989 1995 Greyhound Lines El Paso, Texas

DBA: WLR Services

Terminal Manager

 Responsible for the success of the El Paso Terminal over a six year period.

 Directed staff in all phases of operations to improve customer service, assure accuracy in all accounting procedures and insure minimal liability of operation.

 Successfully controlled the quality of services and assured the timeliness of all outbound and inbound traffic.

Education Bowie High School 1980 Diploma

Languages Bilingual English / Spanish

References Available Upon Request

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