Customer Service Manager

Thanh Le

Address: **** ******* ***** ****, *******, TX 77069

Tele: 713-***-****

Email: *********@*********.***

Objective

To obtain a position at a company where I can use my strong analytical and communication skills, as well as my ability to work well with others, to contribute to the success of the company.

Education

University of Texas at San Antonio

B.A in Cultural Anthropology

Graduation Date: December 2011

Curriculum Highlight: Qualitative Research Methods, The Anthropology of Oil, Introduction to Linguistics, Media Communication, Media, Power, and Public Culture, Calculus for Business, Anthropology of Globalization and Development.

Experience Wait Staff/Trainer

Midori Sushi – Austin, TX – March 2011-December 2011

• Handled all money transactions

• Trained new wait staff in customer service skills, money transactions and conflict resolution

• Increased revenue through direct product sale

Wait Staff Member

Tokyo Steakhouse – Round Rock, TX – April 2010 – March 2011

• Provided optimum customer service for an upscale, fast-paced restaurant and maintained a friendly work atmosphere.

• Assisted manager with opening and closing duties

• Handled all money transactions and maintained time management and customer satisfaction during peak hours

Cashier/Wait Staff

Food Shui – Austin, TX – April 2005 – August 2009

• Provided optimum customer service in a self starting work environment

• Handled all money transactions

• Trained new wait staff in customer service skills, money transactions and conflict resolution

Skills

Working Knowledge of MS Word, Excel and Powerpoint

50-70 WPM

6+ years of customer service industry

Bilingual in English and Vietnamese

Contact this candidate