Medical Assistant Customer Service

Courtnie-Ann Marshall

***************@*****.*** • 203 Bright Way Apt. 11 Milford DE. 19963 • 561-***-****

Objectives

Seeking to obtain a permanent Medical Assistant position, or pertaining to, in a challenging work environment. Excellent communication skills with extensive customer service knowledge.

Education

Medvance Institute Stuart, FL. Graduated 2009

Completed an accredited Medical Assisting program

Medical Assistant

Indian River State College Fort Pierce, FL. 2010 - 2012

Completing a Associates of Science Degree

Social Work Major

Experience

Senior Solutions of the Treasure Coast Jenson Beach, FL. 02/10- 06/12

Medical Assistant

Assisted with client's personal care and needs.

Assist with personal care, such as bathing, toileting, transferring, feeding, dressing, skin care, oral care and hair care, etc.

Assist with prescribed range-of-motion (ROM) exercises.

Assist with the use of devices for ambulation such as wheelchairs, Hoyer lifts and walkers.

Meal planning/Preparing and serve meals also including special diets.

Measured intake and output of fluids.

Measured temperature, pulse, respiration, and blood pressure.

Assess Client's home for safety and improvements.

Maintain a clean, safe and healthy environment, which may include light cleaning, straightening, dishes, making beds and laundry.

Clean and organize refrigerator & pantry, discarding expired foods.

Provide transportation and assistance for shopping, appointments, etc.

Observe appearance and report gross behavioral changes in the Client to the Nurse Registry Administration.

All American Physicians Port St. Lucie West, FL 07/06/09 - 09/25/09

197 Hours of Externship

Administrative Duties

Phone triage

Performed various typing request

Maintained treatment records

E.M.R-(electronic medical records)

Scheduled appointments

Efficient filing skills

Clinical Duties

Administrating medication and injections

Admitting and seating patients

Recording patient vital signs

Assisting with minor office surgery

Assisting during exams

Sterilizing surgical instruments

Cleaning exam rooms and setting up for exams

Qualifications

Vital Signs

Electrocardiography

Phlebotomy

Medication Administration

Patient documentation

Microsoft

Medisoft

Patient communication

Maintaining patient records

Billing/ scheduling

Maintaining inventory

Processing Insurance Claims

Certifications

CPR/First Aid, HIV/Aids, Domestic Violence, Medical Assistant, Healthcare Professional Liability Insurance with CM&F group.

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