Sales Manager
Resume:
JENNIFER ERWING
Peyton, CO ***31
Cell: 719-***-****
Email: *********@*****.***
Summary of Qualifications
Highly motivated and driven sales center professional with over fifteen years of experience leading inbound and outbound sales and account management organizations. Inspirational and motivational leader with experience building teams and organizations. Great sales achievement track record and turn around success in Higher Education and Information Technology sales. Experienced in Small to Medium Business, partner and account management. Excellent presentation, communication, and influencing skills.
Experience
July 2009-Present
Director, Admissions
Director of the Year 2010, #2 Director of the Year 2011
4 Time Winner Team of the Class
Develop, mentor, train and lead 10+ inside sales professionals
Responsible for hiring, retention and development of employees
Developed two teams into #1 teams in the company
Responsible for entire employee life cycle of inside sales team
Responsible for recruitment and retention of over 200+ students annually Westwood College
May 2000-May 2008 Hewlett Packard Colorado Springs, CO
Channel Marketing Manager, PSG
Strengthened relationships between desktop business unit and partner organization
Successfully sold partner programs and capabilities to desktop business unit , which led to adoption of four new partner programs
Drove partner business planning with multiple business units to gain consensus on annual business goals
Collaborated with many groups within SPO (reseller business) to drive business initiatives for PSG
Senior Sales Manager, Channel Sales
Developed, mentored and led 18 account managers selling PSG, ISS and IPG
Responsible for overachievement against 100M of agent revenue for partners in the Northeast region
Developed relationships with top agent partners to drive revenue growth in accounts
Responsible for achieving and maintaining relationships with various organizations such as Operations, Finance, Channel Engagement Managers to achieve maximum growth in accounts and with partners
Create, enhance and maintain sales pipeline and sales forecasts
Senior Sales Manager (promoted), SMB
Developed, mentored and led 8 call center sales managers and 120 inbound and outbound account representatives selling PSG, ISS and IPG
Responsible for top sales achievement for 3 consecutive years and revenue growth of 120% year over year
Responsible for SMB market in Southeast and Great Lakes areas geographically
Overachievement against direct, indirect and margin growth rates
Responsible for 250M of channel sales revenue in region
Responsible for achieving and maintaining relationships with field representatives to achieve maximum growth in accounts and with partners
Responsible for marketing plans to SMB market to increase market penetration and acquire new SMB accounts
Responsible for maintaining cross functional relationships with Operations, Marketing and Finance to ensure success of the organization
Create, enhance and maintain sales pipeline and sales forecasts, created and implemented 3 tier quarterly quotas
Creation of mentoring and training program to increase efficiency and production of sales account managers
Developed training program to increase account manager’s efficiency and production
Manager, Inbound and Agent Sales (promoted)
Led 4 sales manager, 30 inbound sales representatives, 15 partner account managers and 5 web chat representatives
Responsible for 60 M in sales revenue for organization
Enhanced IVR messages and routing to increase productive sales calls and enhance customer experience
Developed web chat capability and increased low cost sales transactions for organization
Led SMB partner organization and responsible for partner revenue and growth
Interacted cross functionally with Marketing, Supply Chain and Avaya to ensure success of organization
Sales Manager-Public Sector
Managed 200 mil Public Sector account base and 20+ inside sales professionals selling across all product lines
Received 3 awards for Customer Service Achievement
Achieved abandonment rate under 2% with 125% above average call volumes
May 1997 – April 2000 FirstPlus Financial Dallas, TX
Director, Call Center Operations
Motivated, mentored and led 4 call center managers and 70 inbound customer service representatives
Responsible for call center service level of 80/30 and achieved an abandonment rate below 4%
Managed 10 inbound queues and a 50K monthly call volume utilizing CentreVue call center technology
Implemented IVR refinements to increase IVR utilization by 20%
Implemented a quality service and call center ethics program, which increased employee compliance with regulations from 80% to 100%
Developed an award and recognition program to increase employee retention rates from 75% to 90%
Created and implemented a Loan Servicing newsletter with a circulation of 450 employees
Developed a fee structure for mortgage documentation requests which increased revenue by 200%
Implemented a quality monitoring system that increased customer satisfaction from 72% to 90%
Education
Bachelor of Arts University of Colorado Colorado Springs, CO
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