Customer Service Administrative Assistant

CRYSTAL A. SMITH

* ********* *****, ***********, ** 39402, 601-***-****

********@*******.***

OBJECTIVE

A highly skilled and proven professional seeking employment that will utilize my administration, education in Family Relations, and supervisory experience.

QUALIFICATION SUMMARY

Over 15 years experience in Administrative Support, Management and Early Childhood Development. A superior problem-solver with exceptional organizational and leadership abilities. Experienced in working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Outstanding analytical skills, detailed-oriented and resourceful in completing projects; able to multi-task effectively. Supervised customer-service teams providing customer service to million-dollar organization.

EDUCATION

Bachelor of Science (BS) in Child and Family Studies, emphasis in Family Relations, May 9th, 2008.

University of Southern Mississippi, Hattiesburg, MS

Associates of Arts Degree (AA) May 2005

Pearl River College, Poplarville, MS

EXPERIENCE HIGHLIGHTS

HR Administrative Coordinator, May 2010 – April 2011, Goldbelt Eagle Government Contract, Hattiesburg, MS

• Coordinate the human resource needs of over 154 Cultural Role Players at Camp Shelby Army base in Hattiesburg, MS.

• Conducting interview, hiring and orienting new staff; supervising or conducting training; and ensuring good quality of work.

• Ensuring the execution of background checks in a timely effective manner.

• Entering data into the database or HR system for maintaining accurate records.

• Liaising with payroll, absence recording, and holiday recording systems.

• Daily interaction with the Project, Field Managers, Team Leaders, and the CRP’s on the lanes at Camp Shelby is required.

Administrative Assistant, Dec 2008 – Feb 2009, Dept of Homeland Security, FEMA Govt, Elkhart, IN

• Responsible for organizing and compiling backlog of over 3000 documents to be sent to Washington, DC

• Maintained filing system and updated all spreadsheets.

Applicant Service Counselor, Oct 2008 – Nov 2008, Dept of Homeland Security, FEMA Govt, Jackson AFO

Deployed as CORE Disaster Assistant Employee to Clinton, MS to assist in doing Pre-Placement Interviews to determine appropriate housing needs for victims of Hurricane IKE in Texas.

• High- calls volume, documenting and coded assistance given to applicants in three-databases (NEMIS, DARAC, and Housing Portal) maintained high-accuracy in coding for admin review. As a result, I was part of the team that completed over 4,500 P codes with less than one percent error rate in less than 9 days with only one day of training.

• Trained in Document Management and Records Tracking System (DMARTS) Indexing. I supported FEMA by attaching faxed, mailed, or imported documents into the registrant’s file while assigned to the Mississippi Call Center. Indexing is used to categorize and label documents for streamlined processing. Indexing provides an image of the registrant’s documents while agents review the file and while working cases. I archived approximately 560 documents over a 2 week period.

Administrative Asst, February 2007 – Oct 2008; Nov 2008 – Dec 2008,

Dept of Homeland Security, FEMA Govt., Purvis Recertification Dept.

Provide administrative support for preeminent emergency management and preparedness. Received cash bonuses, awards and paid time off for superior work ethics. Member of FAAT Team that counsels disaster victims.

• Assigned a personal laptop where I maintain sensitive and confidential electronic files, spreadsheets and reports inquiries to government officials on any given subject.

• Processed incoming and outgoing correspondence, report and other forms of communication. Edits letters composes correspondence, reviews correspondence for accuracy and completeness.

• Assembled information in order to compile and prepare reports. Prioritize workload to ensure all reports and deadlines are met.

• Performed database file searches using automated personnel databases for correspondence, calendars, travel and develops and maintains an effective correspondence routing in order to improve information flow. Tracked assignments given by the IA Section Chief, Admin Lead, Group Supervisor and Lead.

• Maintained case load of residents of temporary housing, itineraries, calendars and schedule appointments for Case Workers.

• Provided housing resource information; distributing information to disaster victims.

• Performed Time and Attendance functions for organization, including transmittal of T&A’s and leave audits.

• Performed training support duties such as the coordination, scheduling, and acquisition of training and maintain training and record files for over 60 employees.

• Served as the organization’s focal point for arranging and coordinating training activities. Reviewed training requests for completeness and eligibility.

Preschool Educator, River of Life Church, Hattiesburg, MS, 39402, Aug 2000- February 2007

Known as one of the best dedicated teachers at ROL, assisted in program development and classroom presentations.

• Planned and taught thematic unit studies involving multiple curricular areas.

• Effectively communicated with parents and prepared correspondence to encourage warm learning environment.

• Coordinated with Youth Outreach Program for inner-city involvement.

Customer Service Data Entry Clerk, Norfolk Navy Base, Automation Precision Technology, June 1999- Feb 2000,

Known for reducing lines by efficiency and accuracy in typing skills.

• Performed background for Norfolk Navy Govt. Pass & ID office.

• Input new military personnel into the computer and printed badges.

• Verified legal documents and processed passes for employees and visitors.

• Respond to inquiries from contractors regarding government policies and procedures for entry into Security Gate.

REFERENCES

Available upon request.

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