Customer Service Manager

Ariane Williams ***************@*****.***

*** ******** **** ***#**** ||Covington, GA 30016 504-***-****

SUMMARY OF QUALIFICATIONS

A dynamic, highly motivated, and customer oriented professional offering a dynamic career history of experience working in fast-paced environments. A team-oriented professional with wide range of knowledge in business operations, customer service, and social services. Utilizes exceptional skills in customer service to manage a team during stressful events. Communicates clearly and effectively with diverse populations in written, verbal, and presentation formats. Self-motivated with experience in directing projects and optimizing productive capabilities. Equipped with an excellent work ethic; possesses a strong sense of responsibility and leadership with a commendable track record of dependability, pooled with absolute integrity.

Exceptional Interpersonal and Communication Skills – Excellent communication and organizational skills. Accustomed to working in fast-paced environments to ensure maximum customer satisfaction.

Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom-line results while ensuring efficient business operations.

Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to business challenges. Successfully manages change for improved performance and greater efficiency.

PROFESSIONAL EXPERIENCE

C.L.R Acquisitions L.L.C Gretna, LA

Secretary 2012 – Present

• Duties include organizing and preparing information data various reports, which includes client contracts.

• Assisted the supervisor with daily office operations. Greets all clients and visitors that enter the office.

• General clerical tasks include: answering phone calls, responding to emails, printing, copying, and faxing.

• Maintains complex business and social calendars; fully screens/answers both mail and telephone calls.

• Consistently assisted with daily office operations, such as: faxing, copying, and calling new customers.

Wal-Mart Algiers, LA

Department Manager of Stationary / Store Associate 1999 – 2011

• Provided a high level of customer satisfaction by resolving problems and client issues in a timely manner.

• Instructed other employees on best practices, and anticipated demand for weekly and monthly sale items.

• As a retail leader for everyday operations in a 'big-box' store, stressed the importance of customer service and reinforced that store operations were important, but customers were the key part of the business.

• Managed a crew of 5 individuals, and performed duties, which included: ordering of merchandise, stocking shelves, providing customer assistance, creating detailed reports of top ten seller, and helping customers.

Louisiana Spirit Coastal Recovery Counseling Program Harvey, LA

Crisis Counselor 2005 – 2007

• Interviewed clients undergoing anxiety, stress, grief, or other intense emotions surrounding a traumatic event.

• Visited clients in their homes, conducted client evaluations, and provided/recommended available services.

EDUCATION

St. Matthews School of Medicine Cayman Islands

Medical Degree 2011

Southern University of New Orleans New Orleans, LA

B.S. in Biology Degree – Received Science Award 2010

AFFILIATION

Member of Delta Sigma Theta Sorority Inc

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)

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