Operations Manager / General Manager

Phone: 763-***-****

E-mail: ************@*****.***

**** ***** ***. *.

Champlin, MN 55316

Thi L. Nguyen

Objective

Gain knowledge and experience in areas of interest to improve current skill sets and develop additional proficiencies. Desire to capitalize on customer service skills for the benefit of my employer.

Experience

Dragon Nails, Mar. 2009 – Current

Floor Coordinator

* Seat customers

* Answer phones

* Schedule appointments

* Order Supplies

* Assisted in replacing equipment and remodeling the shop

Midas, December 2008–2009 Brooklyn Park, MN

Lube Technician

* Responsible for tire rotations, cleaning cars, & replacing parts

* Worked with Automobiles & Hand Tools

* Work in conjunction with delivery truck drivers and other team members to ensure proper handling of packages

Home Depot, May 2006 – Nov. 2008 Elk River, MN

Customer Service Rep/Cashier

*Directed customers to appropriate departments around the store

*Assisted customers with returns and exchanges at the Customer Service Desk

*Solved customer inquiries via phone and also in-store

*Provided product information to customers when working in specific departments

*Rang up customer items

Education

*January 2008 – Present North Hennepin Community College Brooklyn Park, MN

Liberal Arts

Graduated 2005 Champlin Park High School Champlin, MN

Skills

Windows XP 75 WPM typing speed

MS Office 2003 Verbal communication

MS Outlook Written communication

Volunteer Experience

St. Vincent De Paul Church

Assisted at homeless shelters

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