Customer Service Data Entry

Heather R Miller

*** ******** ** *** *

Milton, WI 53563

(608) 580 - 0350

******.******@*****.***

Objective:

~ A position as a Secretary in a major corporation.

Highlights:

~ Enjoy working with people.

~Team Player

~ Skilled at encouraging others and developing rapport.

~ Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.

~ Self-motivated and assertive.

~ Quickly learn procedures and methods.

~ Organized and efficient.

~ Familiar with computer software.

~ Dependable - can work without supervision.

~ Able to work under pressure and meet deadlines.

Experience:

~ CVS/Pharmacy Janesville, WI

Pharmacy Technician 04/29/2010 to 08/17/2012

~ Fill and Complete Prescription orders in a timely manner

~ Handle incoming calls proficiently

~ Outbound calls to Customers in regards to prescription orders

~ Perform inventory control with Accuracy

~ Stock Inventory weekly

~ Operate Cash Register with Accuracy

~ Data entry of customers information as well as typing up prescriptions

~ Key Financial Services LLC Madison, WI

Collector I 09/09/2009 to 12/14/2009

~ Successfully completed training in FDCPA and state regulations.

~ Established rapport with customers to satisfy medical debt.

~ Working with Attorneys to help satisfy claims.

~ Able to work quickly and efficiently while handling customers on the phone.

~ Arrow Financial Services LLC Whitewater, WI

Account Representative 06/02/2008 to 07/31/2009

~ Maintained a professional manner while dealing with customers.

~ Successfully completed training in FDCPA and state regulations.

~ Consistently met goal month after month, was often over goal at times.

~ Able to adapt to multiple situations put forth by customers.

~ JcPenneys Elizabeth City, NC

Customer Service Associate 08/28/2007 to 04/26/2008

~ Operated cash register to itemize and total customers' purchases in stores.

~ Executed daily operations of cleaning and organizing.

~ Reviewed price sheets to note price changes and sale items.

~ Collected cash, check, and charge payments from customers and made change for cash transactions.

~ Stocked shelves and marked prices on items.

~ Counted money in cash drawer at beginning and end of work shift.

~ Recorded daily transaction amounts from cash register to balance cash drawer.

~ Cashed checks.

~ Used electronic scanner to record prices.

~ U.S. Navy Great Lakes, IL

E-3 Seaman 09/18/2006 to 07/11/2007

~ Executed daily operations of cleaning.

~ Structured and maintained a professional atmosphere.

~ Successfully handled dangerous equipment.

~ JcPenneys Janesville, WI

Customer Service Associate 08/01/2005 to 07/06/2006

~ Operated cash register to itemize and total customers' purchases in stores.

~ Executed daily operations of cleaning.

~ Collected cash, check, and charge payments from customers and made change for cash transactions.

~ Stocked shelves and marked prices on items.

~ Trained new associates in the department.

~ Counted money in cash drawer at beginning and end of work shift.

~ Structured and maintained a professional atmosphere.

~ Used electronic scanner to record prices.

~Subway Johnsons Creek, WI

Sandwich Artist 04/01/2005 to 07/05/2005

~ Received cash, checks and completed credit-card transactions from customers and employees.

~ Executed daily operations of properly preparing food.

~ Counted money to verify amounts and issued receipts for funds received.

~ Compared totals on cash register with amount of currency in register to verify balances.

~ Collected cash, check, and charge payments from customers and made change for cash transactions.

~ Counted money in cash drawer at beginning and end of work shift.

~ Successfully handled dangerous equipment.

~ Woodman's Corporate Office Janesville, WI

Utility Clerk 05/12/2004 to 01/10/2005

~ Operated keyboard and other data entry device to enter data into computer or onto magnetic tape and disk.

~ Executed daily operations of organization break sheets.

~ Entered alphabetic, numeric and symbolic data from source documents into computer, using data entry device, such as keyboard and optical scanner.

~ Wrote, designed and produced break sheets.

~ Followed format displayed on screen.

~ Was instrumental in data entry.

~ Compared data entered with source documents, and re-entered data in verification format on screen to detect errors.

~ Deleted incorrectly entered data and re-entered correct data.

Education:

~ Milton High School Milton, WI

High School Diploma 2006

~ Maintained a 3.0 grade point average while working 25 hours per week.

References: Available upon request.

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