Medical Billing Customer Service

AMEERA ALI

**** **** ***** **. • Columbus, OH ***13 • 678-***-**** (PH) • 1-888-***-**** • *********@*****.***

MEDICAL BILLING MANAGER

Procedure & Diagnostic Coding • Insurance Claim Investigation

Independent Medical Billing Specialist with 11+ years of top-flight experience. Performs procedure and diagnostic coding of client cases, and submits hard and electronic claims as well as patient statements. Ensures all billable procedures and supplies are captured and submitted to insurance provider. Generates and processes electronic patient statements on a daily basis, insuring that patients are billed in a timely manner. Researches denied claims, denied procedures and outstanding accounts receivable each day to insure client bookmarks are met. Adapts easily to challenging, deadline-oriented environments.

Hard & Electronic Claims • Medical Terminology/Anatomy/Physiology • Pharmacology & Disease Process

Accounts Receivable Postings • Medicare/Medicaid Billing • IC9 Codes • Medical Database System

Project Management • Insurance Fraud • Collections • Relationship Management

CAREER EXPERIENCE

ACCURACY BILLING AGENCY, LLC, Columbus, Ohio 2007-Present

CEO/Owner/Operator

Manage, coordinated and trained 25+ medical billers and coders to effectively utilize medical billing and administrative products. Provides services for top-tier medical clients and numerous high-volume clients. Updates corrected patient demographic and insurance information in the billing system. Performs broad-spectrum of project management duties including team leadership, supervision, negotiation and delegation.

• Executed turnaround of underperforming product line, resulting in a 60% increase in sales and a steady increase of annual profits.

EDS/INSIGHT GLOBAL, Raleigh, N.C 2006-2007

Medical Billing/Insurance Analyst “Inbound Call Center”

Provided medical claims employee training for medical providers, including best practices and procedures for correcting and adjusting medical claims. Conducted new employee training. Managed provider records including billing guidelines and all other pertinent client information. Responded promptly to customer queries, complaints and issues.

• Reduced call volume by educating providers to accurately submit medical claims.

• Trained new recruits about the importance of providing superior customer service.

AUTOMATIC DATA PROCESSING (ADP), Parsippany, N.J 2005-2006

Payroll Processor “Inbound Call Center”

Efficiently processed billing statements, reimbursement claims, post transaction and other data. Managed all verbal and written client inquiries. Served as Payroll Processor a handled various volumes based on individual client needs. Resolved issues surrounding ledger balance, bank reconciliations and tax compliance expeditiously. Coached and mentored new hires and existing staff on company policies and procedures.

• Processed payroll for clients with up to 300 employees.

• Resolved open cases within the allotted 72 hours provided.

AMEERA ALI • Page 2 • 678-***-**** (PH) • *********@*****.***

EDUCATION AND CERTIFICATIONS

Bachelors in Clinical Psychology – Currently studying at Argosy University

E.H.R. Certified Consultant, 2011

AAPC& AHIMA Certification (Expected this year)

Excellent references and more previous employment upon request

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