Dispatcher/ Customer Service Representative

Shenika Alford

**** ******* **** **.

Duncanville, TX 75137

Cell: 214-***-****

Email: *************@*****.***

OBJECTIVE: I’m a detail oriented motivated individual seeking the opportunity to grow in a well established progressive organization.

Intermodal Dispatcher/ Customer Service Representative

Mode Transportation formerly Exel Transportation

November 2004-May 2011

Salary: 30,524-40,176

Daily Functions: Dispatching assigned loads. Set all pickup and delivery appointments. Add in system so that it is visible to customer service. Communicate any problems or rescheduled dates and times with customer service, so that they can notify the customer if need be. Keep track of all loads that are signed to draymen from start to finish. Once load is completed/ empty rail bill the load and give paperwork to customer service. Dispatcher will also be in charge of accessorial’s if any. Customer service is the only point of contact for all customers. Communicate problems, date change and completion of the loads to the customer. This information will be input/ provided by dispatchers. Quote rates to customers. Create a daily spreadsheet forward to customers and draymen on in transit loads. Once loads arrive at destination my draymen or I will schedule delivery appointments. Once a delivery appointment is scheduled the draymen will deliver loads and report any driver detention. Once load is completed customer service will keep all copies of paperwork and turn folder in for invoicing.

Hyundai America Shipping Agency

Licensing and Registration Coordinator

February 2000-December 2003

Salary: 26,200-32,000

Daily Functions: Process invoices, parking, fix it tickets and toll evasions. Get chassis and containers out of the pound. Handle all reordering of the license plates and renewals for the chassis. Call truckers letting them know when chassis are repaired at the rail ramp. Help answer the switch board for the receptionist.

Impression Imports

Import Analyst, Inventory Control Coordinator/Receiving Clerk/ Customer Service/ Order Analyst

April 1995-February 2000

Salary: 13,500-23,200

Daily Functions: Review daily faxes for dispatches, verify documents and update the status of arrival and notifications of containers. Organize missing documents and send information to the custom broker. Obtain production on shipping information and confirm via fax or emails with shipper. Create spreadsheets with FOB pricing, sell price, commission rate, item category and ship date for sales representative. When containers arrive with new merchandise it's unloaded and items are counted and put in to inventory.

Education:

Cedar Valley College

Currently Attending

ATI

Computerized Business Administration 1992

Certification

Franklin D Roosevelt

Diploma1991

Skills: Lotus Spreadsheet, Manual Accounting, Numeric and Alphabetic Filing, Ms-Dos, Leadership Development, dBase III, Ten Key by Touch, Typing 40+WPM,Wordperfect, Accpac, Microsoft Word, Microsoft Excel, Internet Explorer, Outlook Express, AS/400,MBS, Triton and Invoicing.

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