Customer Service Quality Control

Tim D. Rowland

**** ****** **** *****, ** ***** 828-***-**** ************@*****.***

Professional Summary

Highly motivated logistics professional with 12 years leadership experience comprised of four years of customer service and over ten years of inventory control, distribution, and warehouse expertise. Ability to analyze, develop, communicate, and implement plans successfully to meet company’s goals and objectives. Strong team player and coach targeting performance improvement of the team. Proficient in AS400, Microsoft Office and WMS systems.

Professional History

Inventory Control Specialist, Rheem Distribution Center, Lewisville, TX May 2011 - Present

• Perform Inventory & Cycle Counts, Operate Forklift and Basiload lift. Perform Quality Checks, Maintain Records & Report Information for Daily Inventory Control, Maintain Clean/Safe Warehouse.

Co-Owner/Manager, Relax & Rejuvenate Day Spa, Inc., Asheville, NC. Sept 2006-Jan 2011

• Reduced overhead costs by 22% while increasing promotion of business through advertisement, business networking and various promotions.

• Took proactive approach to motivate team of 15 therapists and set tone for a positive work environment. Increased sales by 32% while developing a stronger customer base.

OTR Driver, Swift Transportation Inc., Jonestown, PA. Jun 2005-Aug 2006

• Safely operated a 53 ft. box tracker/trailer. Extensive travel in the Midwest/Northeast and Southeast coastal areas. Qualified to operate Qualcom system, kept log-sheet for all daily activities. 98% on time completion rate.

Fulfillment Supervisor, QVC, Inc., Lancaster, PA. Dec 2000-Dec 2004

• Oversaw daily assignments and production requirements for up to 60 associates including full-time, part-time, on-call, seasonal and temporary. Conducted yearly and monthly reviews, daily employee evaluations and daily quality control operations. Daily alignment requirement of twelve functions in three department areas covering six floors effectively and efficiently.

• Trained associates in growth management for future lead and supervisor positions. Provided department training on supplies stocking, order fulfillment, safe lift operation, RF scan guns, picking, putaway, consolidation, GOH, and POD functions. Ensured proper safety and cleanup.

• Frequently operated lift to compensate daily production requirements.

• Over shift comparisons, produced an average in excess of 22% over peers in both picking and putaway functions. Set goals above the accepted standards and motivated employees to meet them.

Fulfillment/Shipping Supervisor, Blockbuster Distr. Center, McKinney, TX. Jan 1998-Oct 2000

• Daily assignments and production requirements for up to 125 associates. Conducted yearly reviews, employee evaluations, and daily quality control operations.

• Guided Rapistan sorter movement of products to 23 major vendors and one minor vendor as well as basic stock and sell-through products to be distributed to over 6,600 store accounts.

• Executed daily opening and closure of 41 domestic and 28 international pool point locations. Controlled overview of outbound shipments through interaction with transportation and other facility departments.

• Coached associates in growth management for future supervisor positions. Provided department training on supplies stocking, order fulfillment, RF scan guns and SKU usage, inventory control, safe lift operation of order pickers, conventional forklifts, easy-reach, swing-reach, and dock-stocker.

• Over shift comparisons, produced a record sorter output by 20% and significantly slashed cost per unit output by 25-40% in areas; shipping, floor picking, manual, and automated processing..

Education /Skills

Bachelor of Science, Technical Drafting, Central Missouri University, December 1990

CDL Certification with Hazmat Endorsement

Fork Lift Operations – various certifications

Computer Skills; WMS, AS400 database, MS Windows, MS Office, Lotus Notes

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