Management Service

GEORGE E. GALLOWAY

PO Box ****

Fort Stewart, GA 31315

Phone: 803-***-****, E-mail: ****************@*****.***

TELECOMMUTER

Results-oriented, dedicated training and human resources professional with more than 14 years of military experience in telecommunications, administrative operations, and management seeking to make a direct impact within a dynamic organization. Proven ability to provide accurate analysis of existing systems and operations to positively implement change. Successfully able to accomplish any given task from start to finish in a timely manner. Analytical and critical thinker. Well-developed time management skills. Expert ability to manage diverse workforce teams in dynamically changing environments. Proven team leader and facilitator that motivates and cultivates teams to achieve optimal performance. Proactive approach to problem solving. Proficient with MS Office suite, spreadsheet, and database use. Mission focused team player that will demonstrate professionalism and strengths to contribute to the overall success of any organization.

Areas of Experience:

• Risk Management • Security Operations • Strategic Management

• Organization/Communication • Operations Management • Team Management

• Training and Development • Risk Assessment/Analysis • Human Resource Management / Training

PROFESSIONAL EXPERIENCE

United States Army, Fort Stewart, GA 2011 – Present

Telecommunications Chief:

• Direct platoon activities in commercial, industrial and service establishment

• Execute daily operations in maintenance techniques, procedures, readiness, and professional development

• Analyze reports, records and directives

• Confer with supervisors to obtain data required for planning platoon activities, such as new commitments, status of work in progress and problems encountered

• Assign and delegate responsibility for specified work and functional activities

• Successfully train and manage 37 soldiers to include 11 noncommissioned officers, resolve conflicts, and achieve significant improvements in their productivity

• Disseminate and enforce policies to supervisors

• Give work directions, resolve problems, prepare schedules and set deadlines to ensure timely completion of work

• Prepare reports and records on platoon activities for management

• Evaluate current procedures for accomplishing company objectives to develop and implement improved practices

United States Army, Camp Humphreys, South Korea 2010 – 2011 Platoon Sergeant:

• Directed platoon activities in commercial, industrial and service establishment

• Executed daily operations in maintenance techniques, procedures, readiness, and professional development

• Analyzed reports, records and directives

• Conferred with supervisors to obtain data required for planning platoon activities, such as new commitments, status of work in progress and problems encountered

• Assigned and delegated responsibility for specified work and functional activities

• Successfully trained and managed 34 soldiers and 6 noncommissioned officers, resolved conflicts, and achieved significant improvements in their productivity

• Disseminated and enforced policies to supervisors

• Gave work directions, resolve problems, prepare schedules and set deadlines to ensure timely completion of work

• Prepared reports and records on platoon activities for management

• Evaluated procedures for accomplishing company objectives to develop and implement improved practices

GEORGE E. GALLOWAY, PG. 2

United States Army, Greenville, SC 2008 – 2010

Army Recruiter:

• Interviewed military and civilian personnel in order to recruit personnel

• Increased new recruit signing by 85%

• Planned, coordinated, and directed the distribution and advertisement of recruiting publicity material

• Informed individuals on matters concerning career opportunities, incentives, military rights, benefits and advantages of pursuing a military career

• Coordinated with senior leadership on training priorities and production metrics to determine future prospecting requirements

• Interviewed individuals in order to determine their suitability for placement into a specific military occupation

• Occasionally lectured to high school and college students, social groups, military dependents, school officials and religious leaders concerning military career opportunities

United States Army, Fort Huachuca, AZ 2005 – 2008

Telecommunications Chief:

• Directed platoon activities in commercial, industrial and service establishment

• Deployed to Camp Victory, Baghdad, Iraq for 15 months in support of Operation Iraqi Freedom

• Executed daily operations in maintenance techniques, procedures, readiness, and professional development

• Analyzed reports, records and directives

• Conferred with supervisors to obtain data required for planning platoon activities, such as new commitments, status of work in progress and problems encountered

• Assigned and delegated responsibility for specified work and functional activities

• Successfully trained and managed 34 soldiers and 6 noncommissioned officers, resolved conflicts, and achieved significant improvements in their productivity

• Disseminated and enforced policies to supervisors

• Gave work directions, resolve problems, prepare schedules and set deadlines to ensure timely completion of work

• Prepared reports and records on platoon activities for management

• Evaluated procedures for accomplishing company objectives to develop and implement improved practices

United States Army, Columbia, SC 2001 – 2005

Army Recruiter:

• Interviewed military and civilian personnel in order to recruit personnel

• Increased new recruit signing by 98%

• Planned, coordinated, and directed the distribution and advertisement of recruiting publicity material

• Informed individuals on matters concerning career opportunities, incentives, military rights, benefits and advantages of pursuing a military career

• Coordinated with senior leadership on training priorities and production metrics to determine future prospecting requirements

• Interviewed individuals in order to determine their suitability for placement into a specific military occupation

• Occasionally lectured to high school and college students, social groups, military dependents, school officials and religious leaders concerning military career opportunities

United States Army, Camp Humphreys, South Korea 2000 – 2001

Cable Supervisor:

• Supervised and directed the installation of cable connection, recovery, maintenance and distribution of equipment for various telecommunication networking systems

• Managed the training, readiness and professional development of 10 soldiers

• Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools

• Inspected equipment on a regular basis in order to ensure 100% functionality

• Repaired and replaced faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment

• Removed and remade connections in order to change circuit layouts by following work orders or diagrams

GEORGE E. GALLOWAY, PG. 3

• Demonstrated equipment use to the team and explained how to use it and responded to any inquiries or complaints

• Analyzed test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods

United States Army, Fort Gordon, GA 1997 – 2000

Network Administrator:

• Maintained, administered, and trained 10 soldiers on computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations

• Performed data backups and disaster recovery operations

• Diagnosed, troubleshot, and resolved hardware, software, and any other network and system problems, and replace defective components when necessary

• Planned, coordinated, and implemented network security measures to protect data, software, and hardware

• Configured, monitored, and maintained email applications and virus protection software

• Operated master consoles to monitor the performance of computer systems and networks as well as coordinate computer network access and use

• Designed, configured, and tested computer hardware, networking software and operating system software

MILITARY AWARDS

Meritorious Service Medal, Army Commendation Medal (5), Army Achievement Medal (3), National Defense Service Medal, Korean Defense Service Medal (2), Army Occupation Medal, Global War on Terrorism Service Medal, Iraq Campaign Medal w/ Campaign Star, South West Asia Medal w/ Bronze Star, Glen E. Morrell Award for Recruiting Excellence, Army Recruiter Ring, Gold Badge Recruiter

EDUCATION/CERTIFICATIONS

• Certified Six Sigma Green Belt (CSSGB)- Villanova University, Villanova, PA (2011)

• Masters of Business Administration (MBA) (Project Management)- American Intercontinental University, Hoffman Estates, IL (2007)

• Bachelor of Science (BS) (Computer Science)- Voorhees College, Denmark, SC (1994)

• Associate of Science (AS) (Computer Engineering Technology) – Denmark Technical College, Denmark, SC (1988)

• Secret Security Clearance

PROFESSIONAL MEMBERSHIPS

• Project Management Institute (PMI)

• National Black MBA Association (NBMBAA)

• Sergeant Audie Murphy Club

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