Customer Service Real Estate

DOREEN A. CIFUNI

** ******** ****** **********, **** 02050 *********@*****.***

781-***-****-Cell

SUMMARY PROFILE

Results oriented professional with career experience and a proven record of success in real estate, sales, marketing, purchasing and customer service. Excel in positions demanding exceptional communication, organization and interpersonal skills. Reputation for exceeding expectations, resolving tough problems conducting needs analysis. Effective in converting strategies into specific actions, making decisions and communicating priorities. Diligent, high-energy and a talent for fact finding.

CORE COMPETENCIES

Sales, Marketing and Customer Service Business and Client Development Vendor Relations

Communications and Networking Training, Teaching, and Mentoring MS Software and Bookkeeping Skills

Maintaining Customer and Client Relations Contract Negotiations Leadership and Staff Development

EXPERIENCE

Real Estate and Sales

Procured 95% of listings through continuing strong ability to meet challenges and procure market share of inventory

Strong marketing concepts and proper sale techniques produced almost 100% of properties sold

Produced schedules for office personnel on monthly basis minimizing absences and no coverage.

Effective communication skills resulted in training new associates in all aspects of real estate sales.

Thorough knowledge of software applications in Real Estate and marketing of properties.

Knowledge of legal language in purchase and sale of real estate secured ability to draft contract language.

Consistent team player recognized with company award for exceptional service to colleagues.

Customer Service and Purchasing

Build and maintain a strong and lasting relationships with vendors, clients, and builders

Purchased materials necessary for day to day operation of shipyard and various construction materials for ships..

Successfully negotiate contract prices and secure lower costs which resulted in receiving Minority Business Award.

Negotiate, renegotiate, and administer contracts with suppliers, vendors, and other representatives

Teaching

Taught 6th-8th grade students in both contained and mainstream classrooms. Organized student planners, attended classes to monitor and contain behavior. Effective at reaching teacher goals resulting in multiple call backs to cover classroom

Motivated students to have positive outlook on education. Positive motivation reduced absences of students by at least 40 %.

Substitute teacher for Grades K-8 as well as classroom aide for grades K-12. Understand and teach the curriculum left by the regular teacher; learned and effectively taught a wide variety of subjects with literally 5 minutes to prepare.

EMPLOYMENT HISTORY

Real Estate Agent and Notary, Jack Conway & Co. Duxbury, MA and Marshfield, MA 1993-Present

Tutor, Adaptive Learning Program- Substitute Teacher/ Aide, Town of Marshfield- School Department 2002-2009

Buyer/Purchasing, General Dynamics –Quincy Shipbuilding Division, Quincy, MA

EDUCATION

BS, Business Administration & Management, Salem State College, Salem, MA

CERTIFICATIONS PROFESSIONAL SOCIETIES

Massachusetts Professional Real Estate License National and Massachusetts Association of Realtors

Massachusetts Certified Realtor Plymouth and South Shore Association of Realtors

Massachusetts Notary Public National Notary Association

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