Manager Insurance
Resume:
PHILLIP NOLL
Troy, OH *****
Home 937-***-****
Cell 937-***-****
kge0cq@r.postjobfree.com
Sir or Madam,
This letter and the attached resume are in application for employment with, MCR Agency, LLC., as the Safety Manager. I would like the opportunity to talk to you about your personnel needs and my ability to contribute to your goals. I have more than 17 years of Law Enforcement in investigations and supervision and 8 years of insurance investigations and supervision. I am currently the Operations Manager of Hobart Arena, a city owned 3,800 seat multi use facility in Troy, Ohio where I supervise 7 full time employees and 23 part time staff that do maintenance, custodial work and 35 others for event staffing.
I am a certified accident reconstructionist from the Institute of Police Training and Management and was in charge of the Major Accident Investigation Unit at the Miami County Sheriff’s Office where I reviewed all reports and followed up all investigations. I also worked with the Ohio State Highway Patrol and ODOT with vehicle weight control and inspections.
I am currently enrolled at Park College where I am finishing my Bachelors degree with five classes remaining in Criminal Justice Administration with a minor in Business Administration. I hold a 3.86 grade point average and plan to finish as soon as possible.
I am anxious to meet and discuss any potential opportunities further and will make myself available for an interview at a time convenient to you.
Sincerely,
Phillip Noll
PHILLIP NOLL
2642 Shady Tree Dr.
Troy, OH 45373
Home 937-***-****
Cell: 937-***-****
kge0cq@r.postjobfree.com
CAREER SUMMARY
Police Officer with supervisory responsibilities of employees, large scale criminal investigations and specialized accident investigations. Strong background in management and team leadership. Special Investigator with Westfield Insurance where I investigated major accident claims and reconstructed vehicular crashes. Special Agent with Nation Insurance Crime Bureau where I instructed Law Enforcement and Insurance adjustors. Currently the Operations Manager and Hockey Coordinator at Hobart Arena where I supervise the arena and staff.
PROFESSIONAL EXPERIENCE
MIAMI COUNTY SHERIFF’S OFFICE, Troy, OH. 1981-1998
Deputy, Detective, Sergeant and Lieutenant in charge of over 100 road officers, correction officers and dispatchers. Provided mentoring and leadership in training for all officers and dispatchers. Coordinated and reviewed all incident reports. Facilitator of Oral Review board for hiring and promotion of officers and employees. Law Enforcement System Administrator for Computer Aided Dispatching, Records Management computer system and implantation of 911 communication center.
• Interviewed, tested and recommended potential employees for employment, promotions and termination of officers, correction officers, dispatchers and employees.
• Organized and instructed training to include records management, fire arms, arson, traffic crash investigations, ODOT regulations, driving instruction, radar, laser and report writing, and coroner investigations.
• Instructed at Academy for Law Enforcement and Corrections.
• Field training officer and mentor of new officers in the field and dispatchers.
• Established and updated written documentation of policies and procedures.
• Certified Crime Scene investigator of crime scenes.
• Certified Arson Investigator, Coroner’s Investigator, and Accident Reconstructionist.
• Supervisor and Team Leader of Special Response Team.
OHIO FARMERS INSURANCE, Westfield Center, OH. 1998- 2005
Corporate Headquartered in Westfield Center, OH. Property and Casualty Insurance carrier including Westfield Group Insurance, Beacon Insurance, Ohio Farmers Insurance, Westfield National Insurance and others, with over 750 employees.
Special Investigator
Special Investigator in charge of directing and investigating possible fraudulent property and causality insurance claims. Worked closely with claim representatives to supervise and make sure claims were handled fairly and promptly. Reviewed claims and traveled to loss locations to process and evaluate large losses and conduct investigations to include arsons, thefts, bodily injury surveillances and workman’s compensation claims. Processed monthly reports to evaluate soft dollar savings and assess claims that may be fraudulent.
• Interview and obtain recorded statements of parties to insurance claims, research and investigate means, motives and opportunity.
• Scene evaluations and investigations to include business and residential fires, traffic crashes, auto thefts and crime scenes investigations.
• Organize and instruct monthly training sessions for claim representatives, to include background investigations, internet searches, and scene evaluations, conducting interviews, accident investigation and reconstruction.
NICB, NATIONAL INSURANCE CRIME BURUEA 2005-2006
Special Agent
Investigator assigned to assist and train Law Enforcement and Insurance investigators with investigations to include auto thefts and recovery, vehicle identification, arsons, vehicular crashes, multi-jurisdictional investigations and general interviewing skills.
• Conducted training at numerous Police Departments, Sheriff’s Offices and Insurance Companies.
• Conducted training in Employee assessment for internal and external investigations.
• Performed and instructed investigations of employees and instructed interview methods to include the Reed Techniques and the modified Reed Techniques.
• Conducted training for civil and criminal testifying for court hearings as well as depositions.
CITY OF TROY, HOBART ARENA 2006-to present
Operations Manager
Supervision of employees and responsible for all scheduling and set up plans for all events to include concerts, hockey games, special events and the operation of the building and employees. Responsible for daily maintenance of all equipment throughout the facility and venue. Supervise ice maintenance, installation and removal.
• Manage, supervise and oversee all event set up and production of all events.
• Schedule events and all full and part time personnel.
• Organize and instruct monthly training of all employees.
• Certified Ice Resurfacer and Certified Instructor.
• Ice maintenance, compressor maintenance, Zamboni maintenance.
• Submit yearly budgets for the arena and apply for all grants applicable. Prepare and manage all contracts with venders.
• Supervise, train and motivate maintenance staff and service staff.
• Interview, hire, assign and terminate employees.
• Hockey Coordinator for youth hockey.
EDUCATION
Associate in Applied Science, Criminal Justice, Edison State Community College, Piqua, OH.
Associate in Applied Science, Business Administration, Edison State Community College, Piqua, OH.
Currently Enrolled, Park College. Criminal Justice Administration, minor in Business Administration currently enrolled night classes.
PROFESSIONAL COMPETENCIES
•Knowledge of Microsoft Word, Excel, PowerPoint, WordPerfect, Lotus Notes and CAD.
•Attended Reed School of Interviewing.
•Attended A.T.F. academy for Arson
•Member of International Association of Auto Theft Investigators.
•Member of International Association of Arson Investigators.
•Certified Fraud Investigator, International Association of Special Investigators.
•Certified Accident Reconstructionist, specialized training in Vehicular Crash Investigations, Pedestrian Investigations, Motorcycle Investigations, Heavy Vehicle Investigations.
O.S.P., Northwestern University, Institute of Police Management and Training.
•CPR and AED instructor.
REFERENCES
Kenneth Siler
Director of Recreation City of Troy
Hobart Arena
255 Adams St.
Troy, OH 45373
Capt. Steve Cooper
Miami County Sheriff’s Office
201 W. Main St.
Troy, OH 45373
Chief Bruce Jamison
Piqua Police Department
100 N. Wayne St.
Piqua, OH 45356
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