Customer Service Manager
Resume:
Christine M. Blyweiss LPN
Hummelstown, PA 17036
kgb70f@r.postjobfree.com
Profile
Motivated, personable healthcare professional with fifteen years of experience with Medicare and Medicaide as well as HMO insurance guidelines. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HMO and insurance guidelines.
Planned, organized and managed programs for targeted audiences for public awareness. Educated targeted audience.
Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
MDS Coordinator
Report Preparation
Wound Care
General Office Skills Computer Skills
Customer Service
Scheduling
Marketing & Sales Unit Manager
Patient Care
Professional Presentations
Staff Education
Patient education
Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
Prepare reports for upper management for care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.
Professional correspondence to customers and vendors.
Design and deliver series of marketing events to professionals in the community.
Conduct small-group sessions on Medicare and Medicaide guidelines and process.
Communicate medical concepts to patients using layman’s terms to facilitate understanding.
Communicate with families and residents the services offered at the facility as well as the rights of the resident and their family members.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
Provide and educate staff on how provide impeccable customer service.
Utilize company-based customer service education.
Develop and implement strategic marketing plan for long term care facility:
Coordinate with fellow employees community education and advertisement.
Target MDs for informative in-service demonstrations, classes, and booths:
Presentations resulted in securing a medical practice to oversee patient care in the facility.
Subsequently the physicians referred their hospital patients to facility for rehabilitation.
Increased client base resulting from MD referrals.
Target patients for education on health needs such as importance adult immunizations, including flu vaccine, smoking cessation, vaccines for children and education of any updated information from the CDC.
Ongoing education with adult patients on the importance of immunizations that are recommended by the CDC such as flu, pneumovac and zostavax.
Development of program to assist patients on the importance of smoking cessation as well as tools to assist with a successful outcome of smoking cessation. Organized support meetings.
Educated parents on the program offered by the state of Pennsylvania “Vaccines for Children” and how beneficial program is to children.
Educated parents on any updated vaccines for children and why they were important.
Distribution of VIS (vaccine information statement) to all patients that received vaccines.
Professional Experience, continued
ABC MASTERY & ORGANIZATION
Manage all aspects of day-to-day operations at Manor Care Health Services Elizabethtown for admission and patient care:
Maintaining facility census.
Patient care and supervision of certified nursing assistants and LPNs.
Finances: budgeting.
Compliance with all healthcare facility, HMO, insurance requirements.
Employment History
AVYSION GROUP Middletown, PA
LPN, Case Management 2011 to PRESENT
PENN STATE HERSHEY MEDICAL CENTER-INTERNAL MEDICINE – Hershey, PA,
LPN 2010 to 2011
HCR MANOR CARE – Elizabethtown, PA
LPN, Wound Care Nurse, MDS Coordinator, Admission Director 1991 to 2008
Education
MERCIDIAN SCHOOL OF PRACTICAL NURSING-SCRANTON, PA
LPN
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